At a Glance
- Tasks: Curate luxury travel experiences for high net worth clients, ensuring every detail is perfect.
- Company: Velocity Black, a Capital One company, redefines concierge services using AI and human expertise.
- Benefits: Enjoy flexible working hours, generous holiday entitlement, and access to wellness facilities.
- Other info: This is a fully remote position available to UK residents.
- Why this job: Join a fast-growing team that values diversity, collaboration, and personal development in the travel industry.
- Qualifications: Passion for luxury travel, strong communication skills, and experience with UHNW clients required.
The predicted salary is between 36000 - 60000 £ per year.
Travel Sales Specialist - Velocity Black (Remote UK) page is loaded
Travel Sales Specialist - Velocity Black (Remote UK)
Apply locations Remote - National time type Full time posted on Posted 5 Days Ago job requisition id R220131 Remote - National (85002), United KingdomTravel Sales Specialist - Velocity Black (Remote UK)Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. Its concierge, reimagined for the digital age.
By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.
What unites us are the values we share: the relentless pursuit and celebration of excellence, actualising the full potential of our lives, and impacting the world in a positive way.
Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.
We are looking for someone passionate about the hospitality industry with strong existing knowledge of what it takes to be the most high-value-add concierge. The ideal candidate will be an energetic, ambitious and determined person who wants to take their career in the customer service and concierge space to the next level
This role will be working within our travel team, which is one of the world’s fastest-growing travel businesses. You will communicate with clients, suppliers, and fellow team members to provide best-in-class service to our members. You will curate special trips and ensure every detail is checked so that members have a stress-free travel experience and create memories that will last a lifetime.
What you’ll do
Provide high net worth individuals and clients with a variety of luxury travel services
Curate trips from start to finish while providing best in-class recommendations, service, and quality of options.
Use Global Distribution System (GDS) and other online travel tools to book and communicate with suppliers
Work with global suppliers to ensure clients receive the best rates, perks, and service in the market
What we’re looking for
Passion for luxury travel and customer service
Strong knowledge of the travel industry
Strong analytical skills and excellent attention to detail
Clear verbal and written communication skills
Ability to manage multiple tasks under pressure and meet deadlines and sales targets
High level of intuition to anticipate and exceed client needs
Flexible working hours - available to work on evenings, weekends and some holidays
Experience working with UHNW clients
Where and how you\'ll work
This is a permanent, remote position. Please note, to be eligible to apply to this role, you must reside in the UK.
What’s in it for you
Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
OutFront – to provide LGBTQ+ support for all associates
Mind Your Mind – signposting support and promoting positive mental wellbeing for all
Women in Tech – promoting an inclusive environment in tech
EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One\'s recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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locations Remote - National time type Full time posted on Posted 3 Days AgoWhat you need to know about internal mobility
We aim to set a clear standard for associates applying internally across all of Capital One.
To be eligible to apply for a new role, there are 4 requirements you need to meet:
You\'ve been in your current position, as noted in your Workday profile, for at least 6 months ¹ .
Your most recent performance rating at Discover is \"Solid\" or above.
You’re not currently on a Performance Improvement Plan or currently subject to a Final Written Warning review period.
You meet all Basic Qualifications (BQs) of the role.
Note: For a smooth experience, please apply to Capital One roles using your personal email–not your Discover email address.
At Capital One, applying for a role at a higher level than your current role is only permissible for roles at Capital One’s “Associate” level or below (e.g., Senior Coordinator to Principal Coordinator, Principal Coordinator to Associate). The majority of these roles are in Customer Operations and/or non-exempt. Because we have not yet mapped Discover levels to Capital One levels, compare the posted salary range to your current salary as a proxy to determine if this guideline applies to you.
¹ Associates impacted by job loss are not subject to the 6-month time in position restriction.
Travel Sales Specialist - Velocity Black (Remote UK) employer: Capital One
Velocity Black, a Capital One company, is an exceptional employer that champions a dynamic and inclusive work culture, offering remote opportunities across the UK. Employees benefit from robust career development through Capital One University, competitive compensation packages, and a commitment to diversity and belonging, ensuring that every team member can thrive and contribute meaningfully. With a focus on luxury travel and customer service, this role provides a unique chance to engage with high-net-worth clients while enjoying the flexibility of remote work.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Sales Specialist - Velocity Black (Remote UK)
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Capital One who are looking for fresh talent for roles like Travel Sales Specialist - Velocity Black (Remote UK).
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Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
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✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Sales Specialist - Velocity Black (Remote UK) openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Sales Specialist - Velocity Black (Remote UK)
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Sales Specialist - Velocity Black (Remote UK) role at Capital One.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Sales Specialist - Velocity Black (Remote UK) position at Capital One.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Capital One.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Capital One's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Sales Specialist - Velocity Black (Remote UK).
How to prepare for a job interview at Capital One
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Capital One.
