At a Glance
- Tasks: Drive service quality and manage supplier relationships while producing insightful reports.
- Company: Join Capital One, a leader in financial services with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for personal growth.
- Other info: Be part of a dynamic team dedicated to continual service improvement.
- Why this job: Make a real impact by improving service quality and influencing cross-functional teams.
- Qualifications: Strong analytical skills and ability to communicate complex ideas effectively.
The predicted salary is between 60000 - 80000 £ per year.
Capital One is seeking a Service Quality Management Analyst to drive the SLO Modernisation agenda and govern new Service Level Objectives.
You will produce monthly service quality reporting, manage supplier relationships, and ensure alignment of SLOs with critical UK services.
You will influence cross-functional teams, translate complex tech concepts for business stakeholders, and champion continual service improvement across the technology organisation.
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SLO & Service Quality Analyst — Real-Time Performance employer: Capital One
At Capital One, we believe in empowering our employees to make a meaningful impact in their communities. As a Café Ambassador in the Bronx, you'll enjoy a vibrant work culture that prioritises inclusivity and personal growth, alongside a comprehensive benefits package that supports your well-being and career development. Join us to be part of a mission-driven team where your contributions are valued and you can thrive both personally and professionally.
