At a Glance
- Tasks: Drive SLO Modernisation and produce Service Quality Reporting to enhance tech performance.
- Company: Join Capital One, a leading financial services company in the UK.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative culture with excellent career advancement opportunities.
- Why this job: Make a real impact on service quality and tech performance in a dynamic environment.
- Qualifications: Experience in service quality management and strong analytical skills.
The predicted salary is between 63000 - 77000 £ per year.
Capital One in the United Kingdom is seeking a Service Quality Management Analyst to drive the SLO Modernisation agenda, establish and govern new Service Level Objectives, and produce Service Quality Reporting to improve tech performance.
You will manage relationships with internal teams and external suppliers, provide consultancy on objectives, and collaborate with the Operations Centre to document and track remediation actions.
SLO & Service Quality Analyst: CSI & Reporting employer: Capital One
At Capital One, we believe in empowering our employees to make a meaningful impact in their communities. As a Café Ambassador in the Bronx, you'll enjoy a vibrant work culture that prioritises inclusivity and personal growth, alongside a comprehensive benefits package that supports your well-being and career development. Join us to be part of a mission-driven team where your contributions are valued and you can thrive both personally and professionally.
