At a Glance
- Tasks: As a Risk Manager, you'll tackle business challenges and develop innovative risk solutions.
- Company: Join Capital One, a forward-thinking company committed to transformation and diversity.
- Benefits: Enjoy hybrid working, generous holidays, private medical insurance, and access to a fully-serviced gym.
- Why this job: This role offers exposure to senior leaders and the chance to drive impactful change.
- Qualifications: We're looking for analytical thinkers with strong communication skills and a passion for problem-solving.
- Other info: Be part of diverse networks supporting inclusion and personal growth within the company.
The predicted salary is between 36000 - 60000 £ per year.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire
Risk Manager – Customer Operations
About The Role
As a Risk Manager in the UK Risk Office, you will support Customer Operations by providing professional risk judgment that enables business partners to tackle major business challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable Customer Operations to consistently deliver good outcomes. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making.
In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business, partnering closely with senior business and risk office leaders, Customer Operations, Compliance, Legal, and Operational Risk Management.
What You Will Do
- Develop a deep understanding of business strategies, products, services, and risk profile;
- Identify and assess the impact of the changing regulatory environment on business objectives and risk appetite through Enterprise Risk Assessments;
- Analyse data to proactively identify risks and trends and provide insights that support internal customers in decision-making;
- Provide guidance and advice to business partners on implementing risk policies and programs;
- Work collaboratively between the risk, compliance, legal, and other business support functions;
- Ensure independent escalation of risk management gaps, issues, and concerns to business stakeholders, including emerging risks and regulatory focus areas;
- Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience
- Drive containment and remediation of process breakdowns in conjunction with compliance, legal and business process teams
- Audit and Exam Management – Provide support to Customer Operations during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities
- Leverage strong written and verbal communication skills to present risk topics to business and functional stakeholders
What We Are Looking For
You should have an appetite to drive change, understand our business and have an enthusiasm to learn. An analytical mindset and the ability to break down problems and identify great solutions is critical. Other skills and competencies we are looking for include:
- Curious and Analytical – You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence.
- Communicative and Influential – You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to senior leaders.
- Discerning and Deliberative – You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering away from impulsive or ill-informed decisions.
- Action-Oriented and Results-Driven – You have a desire to take action, try new things, and sometimes fail. Roadblocks won\’t set you back, because you\’ll stay focused on your goals. You\’re organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do.
- Up for a Challenge – Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges.
- Collaborative and Team-Oriented – You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal.
Where and how you\’ll work
This is a permanent position based in our Nottingham office.
We have a hybrid working model which gives you flexibility to work from our offices and from home.
We\’re big on collaboration and connection, so you\’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.
Many of our associates have flexible working arrangements, and we\’re open to talking about an arrangement that works for you.
What\’s in it for you
- Bring us all this – and you\’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
- We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
- Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
- Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it\’s about what you do, not just what you say. That\’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
- OutFront – to provide LGBTQ+ support for all associates
- Mind Your Mind – signposting support and promoting positive mental wellbeing for all
- Women in Tech – promoting an inclusive environment in tech
- EmpowHER – network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One\’s recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). #J-18808-Ljbffr
Risk Manager - Customer Operations employer: Capital One
Contact Detail:
Capital One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Risk Manager - Customer Operations
✨Tip Number 1
Familiarise yourself with the latest regulatory changes affecting customer operations. Understanding how these regulations impact risk management will not only help you in interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Network with professionals in the risk management field, especially those who work in customer operations. Engaging with industry experts can provide insights into current challenges and trends, which you can discuss during your interview.
✨Tip Number 3
Prepare to showcase your analytical skills by thinking of specific examples where you've successfully identified and mitigated risks in previous roles. Being able to articulate these experiences will set you apart from other candidates.
✨Tip Number 4
Demonstrate your collaborative spirit by researching the company’s culture and values. Be ready to discuss how you can contribute to a team-oriented environment, as this is highly valued in the role of Risk Manager.
We think you need these skills to ace Risk Manager - Customer Operations
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Risk Manager position. Tailor your application to highlight how your skills and experiences align with the specific duties mentioned in the job description.
Highlight Relevant Experience: In your CV and cover letter, focus on your previous roles that involved risk management, analytical problem-solving, and collaboration across teams. Use specific examples to demonstrate your ability to tackle complex challenges and drive change.
Showcase Communication Skills: Since the role requires strong written and verbal communication skills, ensure your application reflects this. Write clearly and concisely, and consider including examples of how you've effectively communicated complex ideas to various stakeholders in the past.
Express Your Enthusiasm: Convey your passion for risk management and your eagerness to contribute to the company's success. Mention any relevant training or professional development you've pursued, and express your commitment to continuous learning and improvement in the field.
How to prepare for a job interview at Capital One
✨Understand the Business and Risk Landscape
Before your interview, take the time to research the company's business strategies, products, and services. Familiarise yourself with their risk profile and any recent changes in the regulatory environment that may impact their operations. This knowledge will help you demonstrate your analytical mindset and ability to provide valuable insights.
✨Showcase Your Communication Skills
As a Risk Manager, you'll need to communicate complex ideas clearly and effectively. Prepare examples of how you've successfully presented risk topics to various stakeholders in the past. Tailor your communication style to suit different audiences, especially when discussing with senior leaders.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified risks and developed innovative solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your analytical skills and action-oriented approach to overcoming challenges.
✨Emphasise Collaboration and Teamwork
Risk management often involves working closely with cross-functional teams. Share examples of how you've collaborated with others to achieve common goals, and express your enthusiasm for diverse perspectives. Highlight your ability to rally a team around a shared vision, which is crucial for success in this role.