Process Manager - Financial Support

Process Managers thrive in understanding how things work, and constantly challenging how we can improve them. This means mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place – and then making them better. As a Process Manager, you will work with extended teams across the department and the wider UK business, to manage and improve some key business processes.

Key Responsibilities

• Participate in Capital One's process transformation by defining and implementing process improvement agendas, driving efficiencies to create better experiences for our customers.
• Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma.
• Apply different methods for process improvement such as variation reduction, waste elimination, or risk mitigation techniques.
• Identify and manage risks to the process, building effective preventative and detective controls, partnering with risk management and data analysis teams to develop the right level of oversight and monitoring.
• Apply management skills such as communications and change leadership to help drive key priorities like technology changes and continuous improvement.
• Identifying operational breakdowns and inefficiencies through KPIs to drive action to streamline and simplify existing processes.
• Analyzing and improving existing processes to ensure consistently great customer outcomes.
• Ensuring that processes are compliant with enterprise standards and regulations.
• Partner with technology, multiple stakeholders, including intent owners and delivery teams, and vendors to ensure change is delivered smoothly.
• Managing risks and events ensuring any impacts are remediated and issues are fixed forward in a timely manner.
• Identify any impacts to the risk environment including impacts to existing risks, as well as identifying new potential risks.
• Working with analysts to create new controls where needed.
• Review process end-to-end, through the eye of the business, customers and other key stakeholders, to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals.

Commitment to Inclusion

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies.
• OutFront – to provide LGBTQ+ support for all associates.
• Mind Your Mind – signposting support and promoting positive mental wellbeing for all.
• Women in Tech – promoting an inclusive environment in tech.
• EmpowHER – network of female associates and allies focusing on developing and sharing best practices.

Qualifications

• A keen attention to detail, to be able to understand key operational processes, systems and technology.
• An understanding of Collections processes is preferred.
• Experience in decision making and problem solving and ability to combine business experience and insights from a range of sources to make effective recommendations.
• Ability to work in a matrix environment with multiple stakeholders to drive business decisions around process management, and ensuring execution is in line with the process definition.
• Strong business judgement, leadership and integrity: able to bring a healthy, balanced approach to business with a strong customer focus.

Benefits and Working Arrangements

This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. You'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.

What you’ll gain:

• Being part of an organisation committed to transformation, with a clear roadmap.
• Career progression opportunities, with Capital One University training programmes and external providers.
• Immediate access to core benefits including a pension scheme, bonus, generous holiday entitlement and private medical insurance.
• Flexible benefits available such as season‑ticket loans, cycle‑to‑work scheme and enhanced parental leave.
• Open‑plan workspaces and accessible facilities designed to inspire and support you.
• In Nottingham we have a fully‑serviced gym, subsidised restaurant, mindfulness and music rooms. In London, there are additional amenities.

Recruitment Process

We pride ourselves on hiring the best people. Building diverse and inclusive teams is part of our commitment. We want to work with top talent: whoever you are, whatever you look like, wherever you come from.