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- Tasks: Coordinate with specialists to fulfill member requests and create custom itineraries.
- Company: Velocity Black, a Capital One company, reimagines concierge services for the digital age.
- Benefits: Enjoy flexible working hours, generous holiday entitlement, and access to private medical insurance.
- Why this job: Join a dynamic team focused on excellence and personal growth in the hospitality industry.
- Qualifications: Eagerness to learn, adaptability, and strong communication skills are essential.
- Other info: This is a permanent remote position; applicants must reside in the UK.
The predicted salary is between 28800 - 43200 £ per year.
Post Sales Operations Specialist – Velocity Black (UK Remote)
Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts, and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It\’s concierge, reimagined for the digital age.
By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world\’s finest resorts, make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.
What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.
We are looking for someone passionate about the hospitality industry with strong existing knowledge of what it takes to be the most high-value-add concierge. The ideal candidate will be an energetic, ambitious, and determined person who wants to take their career in the customer service and concierge space to the next level.
What you\’ll do:
- Coordinate with our team of specialists to serve our members and fulfill dining, experience, and travel requests, and create custom itineraries.
- Communicate with our worldwide team clearly and efficiently.
- Communicate with venues and suppliers to ensure the highest standards of service delivery are met.
What we\’re looking for:
- An eagerness to learn and grow.
- Adaptability and multitasking.
- \’Yes first\’ mentality.
- Clear and effective verbal and written communication skills.
- Experience working in a collaborative and transparent environment.
- Ability to work in a high-pressure environment with tight deadlines.
- Flexible working hours – available to work on evenings and weekends.
Where and how you\’ll work
This is a permanent, remote position. Please note, to be eligible to apply to this role, you must reside in the UK.
What\’s in it for you
- Bring us all this – and you\’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation.
- We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes.
- Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement, and private medical insurance.
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do.
If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
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Post Sales Operations Specialist - Velocity Black (UK Remote) | London, UK employer: Capital One
Contact Detail:
Capital One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Sales Operations Specialist - Velocity Black (UK Remote) | London, UK
✨Tip Number 1
Familiarize yourself with the latest trends in the hospitality industry. Understanding what high-value concierge services look like will help you stand out as a candidate who is not only passionate but also knowledgeable.
✨Tip Number 2
Showcase your adaptability and multitasking skills during any interactions. Be prepared to discuss specific examples of how you've successfully managed multiple tasks or adapted to changing situations in previous roles.
✨Tip Number 3
Emphasize your 'Yes first' mentality in conversations. This attitude is crucial for a role that revolves around fulfilling customer requests, so be ready to share instances where you went above and beyond to meet client needs.
✨Tip Number 4
Prepare to demonstrate your communication skills by practicing clear and effective verbal responses. Since you'll be coordinating with various teams and suppliers, being articulate and concise will be key to your success.
We think you need these skills to ace Post Sales Operations Specialist - Velocity Black (UK Remote) | London, UK
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Post Sales Operations Specialist position. Understand the key responsibilities and required skills, especially the emphasis on customer service and concierge experience.
Tailor Your CV: Customize your CV to highlight relevant experience in the hospitality industry and any roles that demonstrate your ability to work under pressure and meet tight deadlines. Use specific examples that showcase your adaptability and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry and your eagerness to learn and grow. Mention how your values align with those of Velocity Black and provide examples of how you embody a 'Yes first' mentality.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your communication is clear and professional, as this reflects your attention to detail and written communication skills.
How to prepare for a job interview at Capital One
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond in previous roles to provide exceptional service, as this aligns with the company's values.
✨Demonstrate Adaptability
Prepare to discuss situations where you successfully adapted to changing circumstances or handled multiple tasks simultaneously. This will showcase your ability to thrive in a high-pressure environment, which is crucial for this role.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since effective communication is key in this position, consider doing mock interviews to refine your verbal and written communication skills.
✨Embrace the 'Yes First' Mentality
Be ready to discuss how you approach challenges with a positive attitude. Highlight instances where you maintained a 'yes first' mentality, demonstrating your commitment to customer satisfaction and problem-solving.
