At a Glance
- Tasks: Lead a dynamic Café team and create unforgettable customer experiences.
- Company: Join Capital One, where we're redefining banking in a welcoming café environment.
- Benefits: Enjoy competitive salary, health benefits, and a supportive work culture.
- Other info: Great opportunities for personal growth and career advancement await you.
- Why this job: Be a mentor and community connector while making banking enjoyable for everyone.
- Qualifications: Experience in customer service and people management is essential.
The predicted salary is between 95000 - 105000 £ per year.
Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. Our Capital One Café is a welcoming environment where customers can try out our digital and financial tools, grab a great cup of coffee and get to know our Ambassadors (and each other). It's a place where they can recharge their mobile devices, plug into some free WiFi and learn new ways to save time and money.
We're redefining the typical work experience, too. Our Café team exists to enhance the financial lives of people in the communities we serve. We're looking for outgoing, passionate people who love connecting, teaching and interacting with individuals and the community as a whole.
As the Café Coach, you'll have the unique role of leading a Café team and facilitating legendary experiences for our Customers. As the face of Capital One in the community, you'll build alliances with local organizations and collaborate with vendors to generate new business. You're more than just a manager for the Café Ambassador team; you'll be a trusted mentor and guide for their individual development and overall team performance.
Here's what we're looking for in you:
- You're a mentor. You'll lead by example and help our Café Ambassadors develop professionally, personally, and as a high-performing team.
- You're obsessed with the Café experience. You'll take pride in maintaining the physical space and coaching Café Ambassadors to create a welcoming environment for Café customers and visitors.
- You're a forward thinker. You drive continuous improvement and never settle for the status quo.
- You're a proven leader. You've managed a team focused on achieving and exceeding customer-based goals and metrics.
- You're friendly and engaging. You can connect with Café visitors and regulars alike.
- You're part of the community. You have a deep understanding of your market and will work with local businesses, nonprofits and charities to plan events.
- You're naturally curious. You like to learn and will be taught what Capital One has to offer our customers.
- You're digitally savvy. You'll showcase what's possible in our physical space and how to easily navigate our mobile and online experience.
- You're a customer advocate. You are always within reach when our customers need assistance.
- You're a team player. You'll work with an energized team of Café Ambassadors and help inspire your teammates.
If you're nodding along and like what you're reading, let's talk.
Basic Qualifications:
- High School Diploma, GED, or Equivalent Certification
- At least 2 years of Customer, Retail, or Financial Services experience
- At least 1 year of People Management experience or 2 years Retail Bank Experience
Preferred Qualifications:
- Bachelor's Degree
- 3+ years of Customer, Retail, or Financial Services experience
- 2+ years of People Management experience
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
Café Coach- Rittenhouse (Hiring Immediately) in Philadelphia employer: Capital One
At Capital One, we pride ourselves on creating a vibrant and inclusive work environment that empowers our employees to thrive. As a Café Coach in Rittenhouse, you'll not only lead a passionate team but also engage with the community, fostering connections and enhancing financial literacy. With competitive benefits, opportunities for personal and professional growth, and a commitment to redefining banking experiences, Capital One is an exceptional place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Café Coach- Rittenhouse (Hiring Immediately) in Philadelphia
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time exploring Capital One's Cafés and chatting with the team. This will help you understand their vibe and show that you're genuinely interested in being part of the community.
✨Tip Number 2
Practice your people skills! As a Café Coach, you'll be interacting with customers and leading a team. Role-play common scenarios with friends or family to boost your confidence and refine your approach to customer service.
✨Tip Number 3
Show off your leadership style! During interviews, share specific examples of how you've mentored others or improved team performance. This will demonstrate that you’re not just a manager but a true leader who inspires and develops their team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple way to stand out and reinforce your enthusiasm for the role.
We think you need these skills to ace Café Coach- Rittenhouse (Hiring Immediately) in Philadelphia
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for connecting with people and creating a welcoming environment.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Focus on your leadership skills and how you've helped others develop, as this is key for the Café Coach role. Show us why you're the perfect fit!
Showcase Your Community Involvement:We love candidates who are engaged in their communities! Mention any local organisations or events you've been involved with, as this shows your commitment to building relationships and enhancing the customer experience.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to becoming a Café Coach. We can’t wait to hear from you!
How to prepare for a job interview at Capital One
✨Know the Café Culture
Before your interview, dive into understanding the unique vibe of the Capital One Café. Familiarise yourself with their mission to redefine banking and how they create a welcoming environment for customers. This will help you connect your experiences to their values during the interview.
✨Showcase Your Mentorship Skills
As a Café Coach, you'll be leading a team. Prepare examples of how you've successfully mentored others in the past. Think about specific situations where you helped someone grow professionally or personally, and be ready to share these stories to demonstrate your leadership style.
✨Engage with Community Knowledge
Capital One values community involvement, so brush up on local organisations and events that align with their mission. Be prepared to discuss how you can build alliances and contribute to the community through the Café. This shows you're not just a fit for the role but also for the community.
✨Emphasise Your Digital Savvy
Since the role involves showcasing digital tools, highlight your comfort with technology. Prepare to discuss how you've used digital platforms in previous roles to enhance customer experiences or streamline processes. This will show that you're ready to embrace the Café's innovative approach.
