Capital One is seeking a Service Quality Management Analyst at their Nottingham Trent House location. The role involves supporting the Service Level Objective (SLO) modernisation, managing end-to-end SLO processes, and collaborating with diverse teams. Candidates should possess cloud-based technology knowledge, strong stakeholder management, and excellent communication skills.
The successful applicant will help produce quality reporting and represent Capital One in service performance discussions. This position emphasizes a proactive approach to service improvement and relationship building.
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