Capital One in the United Kingdom is seeking a Senior Complaints Insight Specialist to turn customer complaints into strategic opportunities. You will lead insight projects, spot trends with Operations, and craft data-driven narratives for stakeholders.
The role combines analytics with cross‑functional collaboration in a hybrid Nottingham setting. You will work with a specialist team, report to the Head of Complaints Strategy, and influence the complaints strategy while leveraging Google
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Senior Complaints Insight Lead — Hybrid & Data-Driven in Nottingham employer: Capital One
Capital One is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. With a strong commitment to employee growth, we provide ample opportunities for professional development and leadership training, ensuring our team members thrive in their careers. The hybrid working model enhances work-life balance, making Capital One a rewarding place to contribute to meaningful projects in the global payments landscape.
