At a Glance
- Tasks: Transform complaints data into strategic insights and lead trend analysis.
- Company: Join Capital One, a leader in financial services with a focus on innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and career development opportunities.
- Other info: Be part of a dynamic team dedicated to improving customer experiences.
- Why this job: Make a real impact by shaping the complaints strategy and driving change.
- Qualifications: Experience in data analysis and strong storytelling skills are essential.
The predicted salary is between 51750 - 63250 £ per year.
Capital One is seeking a Senior Complaints Insight Specialist in Nottingham to join the Complaints Process & Insight team on a permanent, hybrid basis.
You will translate complaints data into strategic opportunities, collaborate with operations, and report to the Head of Complaints Strategy.
You will lead real-time trend analysis, shape the complaints strategy, and deliver actionable recommendations through clear stakeholder storytelling.
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Senior Complaints Insight Lead — Data-Driven Change in Nottingham employer: Capital One
At Capital One, we believe in empowering our employees to make a meaningful impact in their communities. As a Café Ambassador in the Bronx, you'll enjoy a vibrant work culture that prioritises inclusivity and personal growth, alongside a comprehensive benefits package that supports your well-being and career development. Join us to be part of a mission-driven team where your contributions are valued and you can thrive both personally and professionally.
