At a Glance
- Tasks: Lead the design and optimisation of Financial Crime processes to enhance operational efficiency.
- Company: Join a forward-thinking financial services company committed to diversity and inclusion.
- Benefits: Enjoy competitive salary, extensive leave, private medical insurance, and career development funding.
- Other info: Hybrid work model with inspiring office facilities and excellent career growth opportunities.
- Why this job: Make a real impact by solving complex problems in a collaborative environment.
- Qualifications: Experience in process management and risk control, with strong problem-solving skills.
The predicted salary is between 60000 - 75000 £ per year.
As a Principal Associate Process Manager, you will own the end-to-end design and health of our Financial Crime processes, spanning Transaction and Application Fraud, Disputes, AML, and Authorisations. You will be responsible for defining process strategy, developing robust oversight, and driving continuous improvement across the Financial Crime portfolio. This is a highly collaborative role where you will lead complex problem-solving initiatives to eliminate operational inefficiencies, balancing commercial and regulatory requirements to deliver exceptional outcomes for both our customers and our operations teams.
What you'll do
- Process Design & Optimisation: Own and critically challenge process scope, design, and management; define success measures and dynamically monitor Key Results and Critical to Quality metrics.
- Risk & Control Ownership: Take accountability for the risk and control environment, ensuring regulatory requirements are robustly applied, mitigated, and governed.
- Continuous Improvement: Apply structured, data-driven methodologies to solve complex problems, lead large-scale transformations, and continuously develop and share process improvement tools to uplift process capabilities within the wider team.
- Issue Management & Governance: Establish strong governance practices to oversee process health, ruthlessly prioritise improvements, and lead root-cause analysis to resolve operational breakdowns.
- Stakeholder & Operational Influence: Collaborate closely with strategy and servicing teams to deliver the roadmap, while influencing business changes that impact your process.
The skills and experience you need
- Process Management Expertise: Proven experience in process management within a regulated industry, with a Lean Six Sigma certification being highly desirable.
- Risk & Control Management: Prior experience identifying operational risks and managing mitigations through the implementation of robust internal controls.
- Structured Problem Solving: A track record of using data-driven process management techniques to define problems, implement solutions, and manage large-scale transformation projects.
- Cross-Functional Collaboration: Exceptional stakeholder management skills with the ability to influence business decisions, manage change, and work collaboratively across diverse teams.
- Operational Insight & Attention to Detail: A detail-oriented mindset with the ability to master complex systems, ideally complemented by experience working within a contact centre environment.
Where and how you'll work
This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days.
What’s in it for you
We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:
- Wealth & Future: Competitive pension and performance-based bonus schemes
- Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
- Health: Access premium care through our private medical insurance.
- Family Support: We champion your milestones with enhanced parental leave.
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.
Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.
Capital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.
Lead Process Manager - Financial Crime in Nottingham employer: Capital One
At Capital One, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Nottingham office provides a supportive environment with modern amenities, including an on-site gym and dedicated Learning Loft, while our commitment to employee growth is evident through extensive career development opportunities and a comprehensive benefits package. Join us to be part of a diverse team that values inclusion and empowers you to bring your authentic self to work.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Process Manager - Financial Crime in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their values and goals. We want to see you shine!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Lead Process Manager - Financial Crime in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in process management and financial crime. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Problem-Solving Skills:Since this role involves complex problem-solving, share specific examples of how you've tackled challenges in the past. We love seeing data-driven approaches, so include any metrics or outcomes that demonstrate your success.
Highlight Collaboration Experience:This position is all about teamwork, so be sure to mention your experience working with diverse teams. We’re looking for candidates who can influence and collaborate effectively, so share those stories!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Capital One
✨Know Your Processes Inside Out
As a Lead Process Manager, you'll need to demonstrate a deep understanding of financial crime processes. Brush up on your knowledge of Transaction and Application Fraud, AML, and Disputes. Be ready to discuss how you would approach process design and optimisation in these areas.
✨Showcase Your Problem-Solving Skills
This role requires structured problem-solving abilities. Prepare examples of past experiences where you've used data-driven methodologies to tackle complex issues. Highlight any Lean Six Sigma projects you've led or contributed to, as this will resonate well with the interviewers.
✨Emphasise Collaboration and Stakeholder Management
Since this position involves cross-functional collaboration, be prepared to discuss how you've influenced business decisions in previous roles. Share specific instances where you've worked closely with diverse teams to drive change and improve processes.
✨Understand Risk and Control Management
Familiarise yourself with risk and control frameworks relevant to financial crime. Be ready to explain how you've identified operational risks in the past and the steps you've taken to mitigate them. This will show that you can take accountability for the risk environment effectively.
