At a Glance
- Tasks: Lead and optimise financial crime processes while driving continuous improvement.
- Company: Join a diverse and inclusive team at a leading financial services company.
- Benefits: Enjoy competitive salary, extensive leave, health insurance, and career development funding.
- Other info: Hybrid work model with inspiring office facilities and a culture of belonging.
- Why this job: Make a real impact in financial crime prevention and enhance your professional skills.
- Qualifications: Experience in process management and strong problem-solving skills required.
The predicted salary is between 55000 - 65000 £ per year.
About the role
As a Principal Associate Process Manager, you will own the end-to-end design and health of our Financial Crime processes, spanning Transaction and Application Fraud, Disputes, AML, and Authorisations. You will be responsible for defining process strategy, developing robust oversight, and driving continuous improvement across the Financial Crime portfolio. This is a highly collaborative role where you will lead complex problem-solving initiatives to eliminate operational inefficiencies, balancing commercial and regulatory requirements to deliver exceptional outcomes for both our customers and our operations teams.
What you'll do
- Process Design & Optimisation: Own and critically challenge process scope, design, and management; define success measures and dynamically monitor Key Results and Critical to Quality metrics.
- Risk & Control Ownership: Take accountability for the risk and control environment, ensuring regulatory requirements are robustly applied, mitigated, and governed.
- Continuous Improvement: Apply structured, data-driven methodologies to solve complex problems, lead large-scale transformations, and continuously develop and share process improvement tools to uplift process capabilities within the wider team.
- Issue Management & Governance: Establish strong governance practices to oversee process health, ruthlessly prioritise improvements, and lead root-cause analysis to resolve operational breakdowns.
- Stakeholder & Operational Influence: Collaborate closely with strategy and servicing teams to deliver the roadmap, while influencing business changes that impact your process.
The skills and experience you need
- Process Management Expertise: Proven experience in process management within a regulated industry, with a Lean Six Sigma certification being highly desirable.
- Risk & Control Management: Prior experience identifying operational risks and managing mitigations through the implementation of robust internal controls.
- Structured Problem Solving: A track record of using data-driven process management techniques to define problems, implement solutions, and manage large-scale transformation projects.
- Cross-Functional Collaboration: Exceptional stakeholder management skills with the ability to influence business decisions, manage change, and work collaboratively across diverse teams.
- Operational Insight & Attention to Detail: A detail-oriented mindset with the ability to master complex systems, ideally complemented by experience working within a contact centre environment.
Where and how you'll work
This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar.
What’s in it for you
We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:
- Wealth & Future: Competitive pension and performance-based bonus schemes.
- Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
- Health: Access premium care through our private medical insurance.
- Family Support: We champion your milestones with enhanced parental leave.
A full list of our benefits is available here.
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.
Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.
FinCrime Process Leader | Transformation & Compliance in Nottingham employer: Capital One
At Capital One, we pride ourselves on being an exceptional employer, particularly for the FinCrime Process Leader role based in our vibrant Nottingham office. Our commitment to employee growth is evident through extensive learning opportunities, including funding for external qualifications, and a comprehensive benefits package that prioritises your wellbeing. With a collaborative work culture that values diversity and inclusion, along with modern office amenities like an on-site gym and restaurant, we create an inspiring environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land FinCrime Process Leader | Transformation & Compliance in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to financial crime processes and think about how your skills can contribute to their goals. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice your problem-solving skills! Since this role involves complex issues, be ready to discuss how you've tackled similar challenges in the past. Use data-driven examples to showcase your structured approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace FinCrime Process Leader | Transformation & Compliance in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in process management and financial crime. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Problem-Solving Skills:Since this role involves complex problem-solving, share specific examples of how you've tackled challenges in the past. Use data-driven results to demonstrate your impact – we love seeing numbers that tell a story!
Be Authentic:We value diversity and authenticity, so let your personality shine through in your application. Share your unique perspective and experiences that make you a great fit for our team. Remember, it’s about who you are as much as what you’ve done!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application will be seen by the right people, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at Capital One
✨Know Your Processes Inside Out
Before the interview, dive deep into the financial crime processes mentioned in the job description. Understand transaction and application fraud, AML, and how they interlink. This will help you speak confidently about your experience and how you can improve these processes.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of how you've used data-driven methodologies to tackle complex problems in previous roles. Highlight any Lean Six Sigma projects you've led or been a part of, as this aligns perfectly with what they're looking for.
✨Demonstrate Stakeholder Management
Think of instances where you've successfully collaborated with diverse teams. Be ready to discuss how you influenced business decisions and managed change, as this role requires strong cross-functional collaboration.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company's culture of belonging and their approach to continuous improvement. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
