Capital One is hiring a Continuous Improvement Lead in Nottingham to bridge high‑level operational strategy with hands‑on delivery. You will lead cross‑department projects to enhance customer experience, reduce waste, and streamline contact centre performance, acting as the operational link between senior leadership, technology partners and outsourced suppliers.
You’ll use Lean Six Sigma methodologies to drive improvements, build business cases, and ensure changes align with Bold Goals and the
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Customer Experience & Process Improvement Lead in Nottingham employer: Capital One
Capital One is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. With a strong commitment to employee growth, we provide ample opportunities for professional development and leadership training, ensuring our team members thrive in their careers. The hybrid working model enhances work-life balance, making Capital One a rewarding place to contribute to meaningful projects in the global payments landscape.
