At a Glance
- Tasks: Manage employee relations cases and provide support to leaders across the business.
- Company: Join Capital One, a top-rated workplace committed to diversity and inclusion.
- Benefits: Enjoy competitive pay, extensive learning opportunities, and a comprehensive benefits package.
- Other info: Hybrid work model with inspiring office facilities and a culture of belonging.
- Why this job: Make a real impact in employee relations while developing your career in a supportive environment.
- Qualifications: Prior experience in employee relations and knowledge of UK employment law is essential.
The predicted salary is between 29700 - 36300 £ per year.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire
Our Mission
We're on a mission to be a force for good in lending. Throughout our almost 30-year history, we've consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK's Best Workplaces™ list. Hear from our team about what's like working at Capital One UK.
About the role
An opportunity has arisen within Associate Relations for an Associate to join this specialist team on a 12-18 month fixed term contract. The role will take ownership of a range of employee relations cases (either owning the case management for more straightforward cases or working in partnership with more experienced team members to gain experience of higher risk cases). They will provide legislative and best practice advice and coaching to People Leaders and Associates throughout the business on a range of employment topics. There will also be opportunities to engage in HR projects and provide AR consultancy to HR and the business.
What you'll do
- Casework: With support from senior team members, partner with the business to deliver high quality and proactive case management support on employee relations issues such as capability, absence management, flexible working, appeals, disciplinary, grievances, the Equality Act. Provide the business with pragmatic solutions whilst considering the employment, legal and risk framework. Provide coaching to managers to upskill and support them to reach positive outcomes with their associates. Contribute to team development through the sharing of best practice and lessons learnt. Support with maintaining an effective feedback loop with the HR Business Partners to drive change and elevate high risk cases to AR Principal Associate / AR lead as and when appropriate. Build and leverage relationships across the business to obtain support when formal meeting support is required on case work. Manage all cases in line with well-managed principles. At all times, manage employment related risk for Capital One.
- Projects: Support with AR policy development or process improvement projects that arise. Maintain and continually seek to improve AR policies and procedures, as a means to support managers and associates both as a learning tool and a repository of relevant information. Participate in broader HR projects and initiatives that support the AR Agenda.
- Other: Continually build employee relations technical knowledge through attendance at employment law briefings and conduct self-directed research into best practice. Support with analysing case management data to identify themes and make recommendations for continuous improvement. Leveraging AI, in accordance with governance and risk processes, to drive efficiency and improvement in internal processes. Take a proactive approach to the maintenance of AR procedures. Adhere to GDPR and case purging and management requirements. Support on well managed activities, liaising and coordinating activities in the team. Ensure accurate records are maintained and documentation is stored correctly.
What we're looking for
- Prior employee relations case management experience is vital.
- Knowledge of UK employment law.
- Experience of dealing with challenging associate-related situations.
- Effective stakeholder management and influencing skills.
- Experience of applying judgement to ambiguous associate situations which could result in risk for the company.
- Sensitive to associate needs and able to balance those with the needs of the business / employment risk.
- Good communication skills, written and verbal.
- Willingness to learn and prioritise self-development.
Where and how you'll work
This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar.
What's in it for you
We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:
- Wealth & Future: Competitive pension and performance-based bonus schemes
- Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
- Health: Access premium care through our private medical insurance.
- Family Support: We champion your milestones with enhanced parental leave.
A full list of our benefits is available here.
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.
Associate Employee Relations Specialist (12-18 months fixed term contract) in Nottingham employer: Capital One
Capital One is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. With a strong commitment to employee growth, we provide ample opportunities for professional development and leadership training, ensuring our team members thrive in their careers. The hybrid working model enhances work-life balance, making Capital One a rewarding place to contribute to meaningful projects in the global payments landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Employee Relations Specialist (12-18 months fixed term contract) in Nottingham
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Capital One!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Capital One.
We think you need these skills to ace Associate Employee Relations Specialist (12-18 months fixed term contract) in Nottingham
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Capital One. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Capital One and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Capital One. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Capital One's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Capital One
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Capital One.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Capital One will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Capital One and how you would contribute to adapting HR strategies.
