Capital One Europe in Nottingham is seeking an Operations Delivery Lead for the Complaints function. You will coach and develop a team of 4–6 Team Managers, drive change, and focus on delivering excellent customer outcomes in a regulated environment.
You'll champion AI-driven improvements, collaborate with Training, and shape development programs to build capability and regulatory excellence across the department. Flexible hybrid working and a Nottingham head office.
AI-Driven Complaints Operations Lead in Nottingham employer: Capital One
Capital One is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. With a strong commitment to employee growth, we provide ample opportunities for professional development and leadership training, ensuring our team members thrive in their careers. The hybrid working model enhances work-life balance, making Capital One a rewarding place to contribute to meaningful projects in the global payments landscape.
