Process Manager - Acquisition in Mansfield

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

About the role

At the intersection of Digital Product, Change and Risk Management, we aren't just looking for someone to "manage" a process - we need someone who'll own and champion our process evolution, working with a high degree of autonomy and in close partnership with our current Process and Product Management team. Your mission is to bridge the gap between ambitious business growth and a sound risk culture, ensuring resilience and sustainability. This role will have a significant impact on the overall effectiveness of our team and to our acquisition success so you'll need to be passionate about technology, data, product and process excellence. You'll work collaboratively and embed yourself within our team to proactively find insights, look for efficiencies and drive changes to improve prospects' experiences and our risk & control frameworks.

What you'll do

• Our ability to grow and manage risk is tied to the efficiency of our core systems. You won't just manage processes, you'll help architect how we embed robust risk controls and streamline complex workflows.
• Strategic Review: You'll analyse control metrics, looking for friction or control failures that drive risk or customer pain.
• Product Partnership: You'll liaise regularly with the Product and Technology teams to present your data, influence the backlog and drive change. You'll be the voice of the customer and process excellence, ensuring key business objectives and risk controls are well-represented alongside short-term fixes.
• Deep Dive & Design: You'll be responsible for ensuring the control suite is efficient, scalable, and fully documented. You may also find yourself working closely with a cross-functional squad, mapping out end-to-end process flows for a key feature or user journey to identify opportunities.
• Control Testing: You'll partner with Second and Third Line functions to make sure our key risks are effectively monitored and documented, with follow-up actions and improvements progressed to completion.

The Outcomes You'll Drive:

• Fostering a Risk-Aware Culture: You will act as an SME and consult to our Product teams, shifting the mindset from "compliance as a hurdle" to "risk as a foundation", ensuring risk is mitigated by design.
• Driving Automated Governance: You will lead the transition toward a digitized control suite, replacing manual touchpoints with automated, data-driven monitoring to achieve optimum efficiency at scale.
• Strategic Stakeholder Management: You will partner with 2nd and 3rd line functions (Risk and Audit) to provide transparent, high-level assurance, turning process reviews into opportunities for continuous improvement.
• Data-Driven Decisioning: Leveraging a high level of numerical ability, you will transform raw data into strategic insights that influence prioritization and investment across our acquisition platforms.

What we're looking for

We're looking for someone who can combine deep analytical rigor, technical understanding and process governance with the ability to influence cross functionally. Any experience of digital product management would also be an advantage.

You can find the story in the data. You possess exceptional numerical ability and an inherent analytical curiosity to quickly spot trends and opportunities and to navigate complex systems and technology architectures with precision.

You're an improvement expert. You have hands-on experience applying methodologies like LEAN or Six Sigma to drive tangible, measurable improvements in operational processes.

You speak risk. You have experience in Risk Management, understanding how to design and performance-test controls to manage and monitor key business risks effectively.

You thrive cross-functionally. You are an adept communicator who can influence cross-functionally, input into key decisions and drive tangible business results.

You are driven by detail and clarity. You have great attention to detail, not just for documentation, but for understanding the deep interdependencies of systems, technology and data that underpin our processes.

Professional Integrity: You bring a balanced, "customer-first" approach to decision-making, ensuring that every efficiency gain also enhances our commitment to fair customer outcomes.

Where and how you'll work

This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

What's in it for you

Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation. We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers). Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave. Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café.

What you should know about how we recruit

We pride ourselves on hiring the best people.