At a Glance
- Tasks: Lead a dynamic team to enhance payment acceptance strategies and ensure network reliability.
- Company: Join Capital One, a top-rated workplace committed to diversity and innovation.
- Benefits: Enjoy competitive pay, extensive leave, health insurance, and funding for your professional growth.
- Other info: Hybrid work model with opportunities for career advancement and personal development.
- Why this job: Make a real impact in the financial services industry while developing your leadership skills.
- Qualifications: Experience in people leadership and the payments sector is essential.
The predicted salary is between 65250 - 79750 £ per year.
Location: Hammersmith, London - Hybrid Working Pattern: 2 days in-office and 3 days remote.
Our Mission
We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list.
About the Role
The Manager International Client Services for Technical Quality of Acceptance leads the operational delivery of our acceptance strategy across the United Kingdom, one of our key strategic markets. This is an operational payments-acceptance leadership role, focused on protecting the ability of cardholders to use the network reliably. We are seeking a curious and proactive leader who does not stop at resolving isolated technical problems. Instead, this Manager will look for paths and patterns to identify larger network issues, preventing future breakages before they happen. Partnering closely with peers across Strategy, Product, Technology, and Operations, the Manager maintains a big-picture view to resolve complex issues across the end-to-end acceptance chain: merchant, POS, ecommerce or ATM environment, gateway, orchestrator, processor and acquirer. A key focus of this role is to boost team performance and build a group of solid deliverers capable of scaling alongside business volumes. The team uses transaction and operational insights to identify emerging risks and leads proactive remediation to ensure consistent network stability.
What you’ll do:
- Manage, mentor and develop a team of operational professionals, including specialists across country acceptance, analytics, and referral investigation.
- Set clear goals, manage performance and capacity, and build deep technical and operational capability within the team.
- Prepare the team to scale up volumes by driving process standardization, implementing consistent performance practices, and leveraging Salesforce (SF) effectively.
- Drive the operational delivery of the Technical Quality of Acceptance strategy, translating global priorities into practical, market-specific technical plans across the UK.
- Leverage strong technical understanding to supervise the end-to-end diagnosis and remediation of acceptance breakages across the merchant, POS, ecommerce or ATM environment, gateway or orchestrator, processor and acquirer at the market level.
- Partner closely with cross-functional peers to view the bigger picture, coordinate specialist resources, and apply disciplined problem-management practices.
- Lead complex regional initiatives that strengthen technical acceptance resilience, improve monitoring and detection, remove recurring failure modes, and support technical acceptance stability.
- Apply disciplined project-management practices to define scope, milestones, dependencies, risks, governance, stakeholder communications and delivery plans.
- Build strong internal partnerships across Networks, Operations, Sales, Market Development, and Strategy Teams; understand the broader ecosystem to influence decisions and drive alignment across differing priorities.
- Build up and maintain clear KPIs, reporting, playbooks, escalation paths, operating controls and documentation for technical acceptance monitoring, investigation and remediation to prepare the team to scale.
- Represent the UK Technical Quality of Acceptance function in governance forums, launch-readiness reviews, roadmap discussions and updates, clearly communicating technical risk, dependencies, decisions and regional impact.
- Develop team and stakeholder capability through training and knowledge sharing on payment flows, technical acceptance failure modes, investigation methods, escalation and remediation practices.
- Engage externally when necessary to clarify technical issues, coordinate remediation or support strategic acceptance priorities; external client interaction is limited and purposeful, with approximately 15% travel.
What we’re looking for:
- People Leadership experience; including direct management & talent development.
- Experience within the financial services or payments industry especially within the merchant to acquirer domain.
- Strong executive presence and communication skills, with the ability to translate complex technical issues into clear, actionable insights to senior leadership.
- Promote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and policies.
- Self-starter, creative solution-oriented mindset with solid teamwork skills; proven ability to drive results by working independently across functions.
Where and how you'll work:
This is a permanent position based in our Hammersmith (London) office. We embrace a hybrid approach to work. You'll spend two days a week in the office.
What’s in it for you:
We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:
- Wealth & Future: Competitive pension and performance-based bonus schemes.
- Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
- Health: Access premium care through our private medical insurance.
- Family Support: We champion your milestones with enhanced parental leave.
A full list of our benefits is available here.
What you should know about how we recruit:
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.
Capital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.
Manager International Client Services employer: Capital One
Capital One is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. With a strong commitment to employee growth, we provide ample opportunities for professional development and leadership training, ensuring our team members thrive in their careers. The hybrid working model enhances work-life balance, making Capital One a rewarding place to contribute to meaningful projects in the global payments landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Manager International Client Services
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Capital One. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Capital One.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Capital One. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Manager International Client Services
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Capital One and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Capital One how you can be a team player!
How to prepare for a job interview at Capital One
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Capital One.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Capital One's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
