Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to enhance quality assurance processes and drive impactful change.
- Company: Join Capital One, a diverse and innovative financial services company.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Make a real difference in customer outcomes while developing your leadership skills.
- Qualifications: Analytical mindset, attention to detail, and experience in quality assurance preferred.
The predicted salary is between 50000 - 60000 £ per year.
This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. You will manage a team of process managers and be responsible for mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place - and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business to manage change and improve some key business processes.
What you'll do
- Process Management: Manage and evolve the operational Quality Assurance framework to support in the delivery of great outcomes for our customers and business. Set up for new lines of work, designing scorecards, monitoring guidance and job aids, working closely with partners across the business. Ensure that process documentation is relevant and kept up to date, and lead process reviews with 2nd and 3rd line functions. Own the development of the control suite to ensure that our key risks are appropriately managed, and documented actions are taken when appropriate. Constantly develop your personal tool-kit of process improvement techniques, and actively sharing learnings across the team. Consider new technologies and tools such as AI and automation to redefine the way we QA and set up for the long term. Support projects by partnering with technology and suppliers to ensure processes are efficient and focus on key business objectives.
- Stakeholder management: Understand your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals. Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement. Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business. Design effective reporting catering for a wide stakeholder audience.
- People Leadership: Leading a team of QA process managers, responsible for performing and validating quality checks as well as setting QA's up for success through effective change management and training. Create an inclusive, high-performance culture, setting clear goals and expectations that align with the strategic objectives. Create a customer-centric culture within the team with a balanced focus on customer outcomes as well as compliance and process adherence. Drive performance management activities including quality reviews, productivity analysis, and timely interventions for underperformance. Support the recruitment, onboarding and training of new associates, ensuring capabilities are built early and reinforced through ongoing learning. Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders.
- Strategic Alignment: Support and drive the delivery of Department wide initiatives, goals and priorities, contributing to the overall success of Quality Assurance for the business.
What we're looking for
- Strong in-built analytical mindset which enables you to quickly spot trends and opportunities in raw data.
- Great attention to detail to understand systems and technology, as well as operational processes.
- Preferable: Experience of using LEAN or Six Sigma methodology.
- Knowledge of conduct risk and compliance requirements.
- Ability to work cross-functionally with lots of stakeholders to input into key decisions and deliver tangible business results.
- A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions.
- A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus.
- Ability to cope with issues and process breakdowns outside of your control and work with key stakeholders to remediate these.
- A passion for improving customer outcomes and Quality Assurance excellence.
- An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One.
- Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry.
Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
Quality Assurance Process Lead in Loughborough employer: Capital One
Contact Detail:
Capital One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Process Lead in Loughborough
✨Tip Number 1
Network like a pro! Reach out to current employees at Capital One or in the QA field on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for interviews by practising common QA scenarios. Think about how you’d handle process improvements or stakeholder management. We want to show off our analytical mindset and problem-solving skills!
✨Tip Number 3
Don’t forget to showcase our passion for customer outcomes! Be ready to discuss how we’ve improved processes in the past and how we can bring that same energy to Capital One.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen. Plus, we can tailor our submission to highlight our fit for the Quality Assurance Process Lead role.
We think you need these skills to ace Quality Assurance Process Lead in Loughborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in quality assurance and process management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Analytical Skills: Since this role requires a strong analytical mindset, include examples of how you've used data to drive improvements in past roles. We love seeing candidates who can spot trends and make data-driven decisions!
Highlight Team Leadership Experience: As a Quality Assurance Process Lead, you’ll be managing a team. Share your experiences in leading teams, driving performance, and creating a positive culture. We’re all about collaboration and inclusivity here at StudySmarter!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Capital One
✨Know Your Processes Inside Out
Before the interview, make sure you thoroughly understand the Quality Assurance processes relevant to the role. Be prepared to discuss how you would manage and evolve these processes, and think about specific examples where you've successfully implemented process improvements in the past.
✨Showcase Your Analytical Skills
Since the role requires a strong analytical mindset, come ready with examples of how you've identified trends and opportunities in data. Think about how you can demonstrate your ability to perform root cause analysis and provide actionable insights that have positively impacted business outcomes.
✨Emphasise Stakeholder Management
This position involves working cross-functionally, so be prepared to talk about your experience in managing stakeholders. Share specific instances where you've effectively communicated changes or improvements and how you ensured alignment with business objectives.
✨Demonstrate Leadership Qualities
As a leader of a team, it's crucial to show your people management skills. Prepare to discuss how you've created a high-performance culture, set clear goals, and supported team members in their development. Highlight any experience you have in mentoring or coaching others in Quality Assurance.