At a Glance
- Tasks: Investigate fraud cases and protect customers from losses while ensuring a smooth resolution.
- Company: Join a dynamic team dedicated to customer protection and fraud prevention.
- Benefits: Enjoy a competitive salary, health insurance, generous holidays, and remote work flexibility.
- Other info: Receive comprehensive training and enjoy excellent career growth opportunities.
- Why this job: Make a real difference by safeguarding customers and tackling fraud head-on.
- Qualifications: Detail-oriented, adaptable, and a strong communicator with integrity.
The predicted salary is between 28000 - 28000 £ per year.
About this role
Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers. As a member of the Fraud team, you'll work to investigate Application Fraud, Account Takeover and Disputes.
What you'll do
- Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes.
- Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers.
- Be the point of contact for offshore vendors and other areas of the UK business.
- Take ownership of cases with end‑to‑end case management and achieve one‑call resolution.
What we're looking for
- Adaptable in a fast‑paced environment.
- Expert attention to detail.
- A team player that acts with integrity and treats our customers with respect.
- Demonstration of solid judgement.
- A great communicator, both verbal and written, communicating effectively to customers and third parties.
Where and how you'll work
We have developed a blended learning and support programme involving in‑person, remote and self‑learning. You will receive full training for 12 weeks based in our Nottingham office. During training, hours are 09:00‑17:30 Monday to Friday. After training, hours are 09:00‑17:00 Monday to Friday, primarily working from home with a day in the office every two weeks.
What’s in it for you
- Salary of £28,000 per annum.
- Laptop provided on your first day.
- Life and private medical insurance.
- Enhanced parental leave and family care days.
- 25 days holidays per year with the option to buy up to 5 more.
- Excellent training in open‑plan offices for the first 12 weeks.
- Primarily remote working upon completion of training, with two days per month in Nottingham office.
Equal Opportunity Employer
We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We particularly encourage applications from under‑represented groups, including women, the LGBTQ+ community and ethnic minorities. If you require a reasonable adjustment, please contact us for support.
Fraud Analyst in Loughborough employer: Capital One
Join our dynamic Fraud team in Nottingham, where we prioritise customer-centric solutions while safeguarding the business from fraud losses. With a strong emphasis on employee development, we offer comprehensive training, flexible working arrangements, and a supportive work culture that values integrity and teamwork. Enjoy competitive benefits including life insurance, enhanced parental leave, and generous holiday options, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Analyst in Loughborough
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Capital One looking for candidates who are engaged and informed.
We think you need these skills to ace Fraud Analyst in Loughborough
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Capital One. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Capital One
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Capital One’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
