Capital One is seeking a Service Quality Management Analyst to drive the SLO Modernisation agenda and govern new Service Level Objectives. You will produce monthly service quality reporting, manage supplier relationships, and ensure alignment of SLOs with critical UK services.
You will influence cross-functional teams, translate complex tech concepts for business stakeholders, and champion continual service improvement across the technology organisation.
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You will influence cross-functional teams, translate complex tech concepts for business stakeholders, and champion continual service improvement across the technology organisation.
#J-18808-Ljbffr
SLO & Service Quality Analyst — Real-Time Performance in London employer: Capital One
At Capital One, we believe in empowering our employees to make a meaningful impact in their communities. As a Café Ambassador in the Bronx, you'll enjoy a vibrant work culture that prioritises inclusivity and personal growth, alongside a comprehensive benefits package that supports your well-being and career development. Join us to be part of a mission-driven team where your contributions are valued and you can thrive both personally and professionally.
