At a Glance
- Tasks: Lead a dynamic team to enhance quality assurance processes and drive impactful change.
- Company: Join a vibrant company committed to diversity and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Collaborative environment with a focus on continuous improvement and technology integration.
- Why this job: Make a real difference in customer outcomes while developing your leadership skills.
- Qualifications: Analytical mindset, attention to detail, and experience in Quality Assurance preferred.
The predicted salary is between 55000 - 65000 £ per year.
About this role
This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. You will manage a team of process managers and be responsible for mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business to manage change and improve some key business processes.
Responsibilities
- Manage and evolve the operational Quality Assurance framework to support the delivery of great outcomes for our customers and business.
- Set up new lines of work, designing scorecards, monitoring guidance and job aids, working closely with partners across the business.
- Ensure process documentation is relevant and kept up to date, and lead process reviews with 2nd and 3rd line functions.
- Own the development of the control suite to ensure that key risks are appropriately managed, and documented actions are taken when appropriate.
- Constantly develop your personal toolkit of process improvement techniques, and actively share learnings across the team.
- Consider new technologies and tools such as AI and automation to redefine the way we QA and set up for the long term.
- Support projects by partnering with technology and suppliers to ensure processes are efficient and focus on key business objectives.
- Stakeholder management: Understand your process end‑to‑end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organization to meet its business objectives and goals.
- Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement.
- Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business.
- Design effective reporting catering for a wide stakeholder audience.
People Leadership
- Lead a team of QA process managers, responsible for performing and validating quality checks as well as setting QA's up for success through effective change management and training.
- Create an inclusive, high‑performance culture, setting clear goals and expectations that align with strategic objectives.
- Create a customer‑centric culture within the team with a balanced focus on customer outcomes as well as compliance and process adherence.
- Drive performance management activities including quality reviews, productivity analysis, and timely interventions for underperformance.
- Support the recruitment, onboarding and training of new associates, ensuring capabilities are built early and reinforced through ongoing learning.
- Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviors through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for stakeholders.
Strategic Alignment
- Support and drive the delivery of department‑wide initiatives, goals and priorities, contributing to the overall success of Quality Assurance for the business.
Qualifications
- Strong in‑built analytical mindset to quickly spot trends and opportunities in raw data.
- Great attention to detail to understand systems and technology, as well as operational processes.
- Preferable experience using LEAN or Six Sigma methodology.
- Knowledge of conduct risk and compliance requirements.
- Ability to work cross‑functionally with lots of stakeholders to input into key decisions and deliver tangible business results.
- A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions.
- A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus.
- Ability to cope with issues and process breakdowns outside of your control and work with key stakeholders to remediate.
- A passion for improving customer outcomes and Quality Assurance excellence.
- An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One.
- Preferable experience or expertise in Quality Assurance with an in‑depth knowledge of QA processes and QA platforms within a regulated industry.
Quality Assurance Process Lead in Leicester employer: Capital One
At Capital One, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee growth and development. As a Quality Assurance Process Lead, you will be part of a dynamic team dedicated to delivering exceptional outcomes for our customers while utilising innovative technologies and methodologies. With a strong focus on collaboration and continuous improvement, we offer ample opportunities for professional advancement in a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Process Lead in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in Quality Assurance. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common QA scenarios and questions. Think about how you would handle process improvements or risk management. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've spotted trends or improved processes in past roles. This is your chance to demonstrate that keen eye for detail we’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our vibrant team.
We think you need these skills to ace Quality Assurance Process Lead in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in quality assurance and process management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Analytical Skills:Since this role requires a strong analytical mindset, include examples of how you've spotted trends or improved processes in your previous roles. We love seeing candidates who can turn data into actionable insights!
Highlight Team Leadership Experience:As you'll be leading a team of QA process managers, share your experiences in people leadership. Talk about how you've motivated teams, set clear goals, and fostered a customer-centric culture. We’re all about collaboration here!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Capital One
✨Know Your QA Processes Inside Out
Before the interview, make sure you thoroughly understand the Quality Assurance processes relevant to the role. Brush up on methodologies like LEAN or Six Sigma, and be ready to discuss how you've applied these in past roles. This will show your analytical mindset and attention to detail.
✨Showcase Your People Leadership Skills
As a Process Manager, you'll be leading a team of QA process managers. Prepare examples of how you've successfully managed teams, set clear goals, and fostered a high-performance culture. Highlight any experience you have in mentoring and coaching, as this is crucial for the role.
✨Demonstrate Stakeholder Management Expertise
Be ready to discuss how you've worked cross-functionally with various stakeholders in previous positions. Share specific examples of how you've identified opportunities for improvement and delivered tangible results. This will illustrate your ability to manage change and improve business processes effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to cope with process breakdowns. Think of scenarios where you've had to remediate issues outside your control and how you collaborated with stakeholders to find solutions. This will showcase your decision-making abilities and customer focus.
