About this role
Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers. As a member of the Fraud team, you'll work to investigate Application Fraud, Account Takeover and Disputes.
What you'll do
- Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes.
- Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers.
- Be the point of contact for offshore vendors and other areas of the UK business.
- Take ownership of cases with end‑to‑end case management and achieve one‑call resolution.
What we're looking for
- Adaptable in a fast‑paced environment.
- Expert attention to detail.
- A team player that acts with integrity and treats our customers with respect.
- Demonstration of solid judgement.
- A great communicator, both verbal and written, communicating effectively to customers and third parties.
Where and how you'll work
We have developed a blended learning and support programme involving in‑person, remote and self‑learning. You will receive full training for 12 weeks based in our Nottingham office. During training, hours are 09:00‑17:30 Monday to Friday. After training, hours are 09:00‑17:00 Monday to Friday, primarily working from home with a day in the office every two weeks.
What’s in it for you
- Salary of £28,000 per annum.
- Laptop provided on your first day.
- Life and private medical insurance.
- Enhanced parental leave and family care days.
- 25 days holidays per year with the option to buy up to 5 more.
- Excellent training in open‑plan offices for the first 12 weeks.
- Primarily remote working upon completion of training, with two days per month in Nottingham office.
Equal Opportunity Employer
We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We particularly encourage applications from under‑represented groups, including women, the LGBTQ+ community and ethnic minorities. If you require a reasonable adjustment, please contact us for support.
