At a Glance
- Tasks: Lead a dynamic HR team to enhance employee experiences through innovative technology and processes.
- Company: Join a forward-thinking company that values collaboration and growth.
- Benefits: Enjoy a hybrid work model, gym access, and funding for your professional development.
- Other info: Work in inspiring offices with great facilities and a culture of continuous improvement.
- Why this job: Make a real impact by transforming HR operations and driving change with cutting-edge tech.
- Qualifications: Proven leadership in HR or operations, with a passion for technology and people.
The predicted salary is between 60000 - 80000 € per year.
We're looking for a results driven Head of HR Operations and Technology (Senior Manager level) to inspire and guide a team of approx. 10+ HR professionals and drive operational and associate experience excellence. You'll set the vision and strategy for how we deliver simple employee experiences with excellence, while constantly pushing on what's possible across people, process, and technology.
The ideal candidate for this role is passionate about the connection of HR operations and technology. You'll drive efficiency across all areas of HR operations; using technology and automation to create seamless journeys and experiences. You'll also be critical to redefining team scope, operationalising new practices, designing new processes and ways of working as HR strategy evolves; and ensuring resources are leveraged most effectively.
Exploring data for governance, building cases for change, understanding opportunity and risk will be key. The ability to work with senior leader stakeholders will be paramount; ensuring they're part of the story and journey to drive sustainable service change. You'll partner with HR strategic teams, risk management, tech teams and business partners to help achieve our goals.
You will be responsible for operations strategy in partnership with our technology teams. Own the product roadmap and strategy, ensuring it aligns with the business and moves us towards continued growth, speed, innovation and improvement. Work with partner tech teams to implement change. Represent the needs of UK employees to inform our product roadmap, ensuring we are building and delivering measurably improved HR interactions and experiences for our employees and achieving target business outcomes.
Guide and support the team responsible for delivering the day-to-day operations of core HR services, which includes specialist processing (e.g. Payroll), HR Contact Centre and tech. Manage, coach and develop the HR Operations team to improve capability, encourage best practice and deliver optimal results that align with business direction. Develop, own and report on HR Operations metrics; utilising technology to interpret workforce data.
Design, develop and deliver HR operations change in response to business/enterprise-wide change initiatives and ensure the delivery of such initiatives is simple, meets the needs of the business and preserves employee engagement. Work collaboratively with HR leadership to ensure coordination of initiatives and optimal use of resources. Ensure the highest standards of continuous and operational excellence, driving out complexity in our processes and practices and establishing a culture of continuous improvement within our operations team.
A thoughtful and proactive people leader with significant experience coaching and developing large teams. Great judgement and values, balancing the right thing for our business with the right thing for our employees. Previous experience in a large leadership role in HR or in a people focused or operations role and demonstrable results delivering on improvement projects. Resilience and excitement towards change, recognising the opportunities it brings. Problem solver and critical thinker. Able to design solutions to solve problems at pace. Intellectually curious. You ask why, you explore, you're not afraid to pursue ideas. You'll have a hunger to learn and be a seeker of new challenges. You want to question the status quo; you want to wow our employees with seamless, positive experiences.
You're comfortable with ambiguity, and are able to synthesise ideas into meaningful plans for action. Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they're doing what they're doing. You always can rally associates to work with you. Do-er. You're biased toward action. You can get around roadblocks and stay focused on your goals. You're well organised, able to multitask and able to prioritise your work.
Passionate & Customer Focused. You care about growing others and bringing them together around what's possible. Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.
Operational mastery and AI Innovation. You'll own the integrity of our core HR Operations, including payroll, pensions, and benefits, while simultaneously architecting our HR Tech roadmap. You will lead the integration of AI-driven solutions to automate administrative burdens, ensuring our back-office functions are not just compliant, but cutting-edge and scalable.
Stakeholder Influence & Storytelling. Master the art of 'The Why' - you must be a skilled storyteller capable of translating complex operational needs and technical agendas into compelling business cases for executive stakeholders. Success in this role requires the ability to navigate diverse viewpoints, build consensus, and secure high-level buy-in for transformative change.
We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.
Head of UK HR Operations and Technology employer: Capital One
As a leading employer in the HR sector, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and innovation. Our Nottingham head office offers exceptional facilities, including an on-site gym and dedicated Learning Loft, while our hybrid working model ensures a healthy work-life balance. With a strong commitment to professional development, including funding for external qualifications, we empower our team to excel and drive meaningful change in HR operations and technology.
StudySmarter Expert Advice🤫
We think this is how you could land Head of UK HR Operations and Technology
✨Tip Number 1
Network like a pro! Get out there and connect with people in the HR and tech space. Attend industry events, join relevant online groups, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with HR operations and technology. Share specific examples of how you've driven efficiency and improved employee experiences. This is your time to shine!
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest. Tailor your message to show how your skills align with their needs, especially in areas like operational excellence and tech integration.
✨Tip Number 4
Prepare for interviews by practising your storytelling skills. Be ready to explain complex ideas clearly and relate them to the role. Think about how you can communicate your vision for HR operations and technology, and how you can influence stakeholders to get on board with your ideas.
We think you need these skills to ace Head of UK HR Operations and Technology
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in HR operations and technology, and don’t forget to showcase any leadership roles you've had. We want to see how you’ve driven efficiency and improved employee experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for this role. Share your passion for HR and technology, and give us examples of how you've successfully led teams or implemented change. Keep it engaging and personal!
Showcase Your Problem-Solving Skills:In your application, highlight specific instances where you've tackled challenges head-on. We love candidates who can think critically and design solutions quickly, so share those stories that demonstrate your ability to navigate ambiguity and drive results.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great addition to our team!
How to prepare for a job interview at Capital One
✨Know Your HR Tech Inside Out
Make sure you’re well-versed in the latest HR technologies and how they can enhance operations. Be ready to discuss specific tools you've used and how they improved efficiency or employee experience in your previous roles.
✨Showcase Your Leadership Style
Prepare to share examples of how you've successfully led teams in the past. Highlight your coaching methods and how you’ve developed team capabilities, ensuring you align your experiences with the company’s focus on operational excellence.
✨Master the Art of Storytelling
Practice articulating complex ideas in a clear and engaging way. Think about how you can translate technical HR needs into compelling narratives that resonate with senior stakeholders, showcasing your ability to influence and drive change.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced in HR operations and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showing your critical thinking and adaptability in fast-paced environments.
