At a Glance
- Tasks: Engage with customers, perform transactions, and resolve inquiries in a dynamic banking environment.
- Company: Join Capital One, a forward-thinking bank redefining the banking experience for everyday lives.
- Benefits: Enjoy competitive salaries, comprehensive health benefits, and a supportive work culture.
- Other info: Opportunities to travel between branches and work with a passionate team.
- Why this job: Be part of a reimagined banking experience that values customer connection and personal growth.
- Qualifications: High School Diploma or equivalent, plus retail or customer service experience required.
The predicted salary is between 36000 - 60000 £ per year.
Full Time Branch Ambassador- East Suffolk Area The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we\'re redefining how people bank. You see, we believe banking should fit our customers\' everyday lives-not the other way around. As a Branch Ambassador, you\'ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers\' banking experience. You\'ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve. We\'re not just looking to fill open positions-we seek outgoing, passionate people who really want to be a part of this whole reimagined banking experience. Here\'s what we\'re looking for in you: You\'re friendly and engaging and can connect with customers. Yep, you\'re a people person-whether you\'re helping folks with technology challenges, having casual conversation, or simply showing off some of the cool services and products we offer. You will be able to reduce customer financial anxiety by helping to determine both personal and business financial needs. You\'ll get to pull in experts that can help guide your customers to their financial destination. You\'re aware of the importance of being compliant when working at a bank. You\'ll ensure all, audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations. You\'ll support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs. The overall retail customer experience is improved with fewer handoffs; every Ambassador is equally \"the expert\". You\'re naturally curious and like to learn. We\'ll teach you what Capital One has to offer our customers in products, services and experiences to help guide them in the right direction toward their financial goals. You\'re digitally savvy. You\'ll showcase what\'s possible in our physical space and how to easily navigate our mobile and online experience, using the branch\'s laptops and iPads. Take an active role in educating customers on other banking channels as well as other products and services. Are you a team player? If so, you will have the opportunity to work with an energized team of banking professionals and help inspire your teammates as they inspire you. You\'ll research and answer customer inquiries with the intent of enhancing customer retention and engagement by leverage various tools and channels to recommend appropriate solutions. You\'ll be able to travel between branches in assigned local area and support the market that you are assigned. If you\'re nodding along and like what you\'re reading, let\'s talk. Basic Qualifications : - High School Diploma, GED, or Equivalent Certification - At least 1 year of Retail, Sales or Customer Service experience - At least 6 months of cash handling experience Preferred Qualifications : - Associate\'s degree -2+ years of Retail, Sales, or Banking Experience At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Bohemia, NY: $51,542 - $54,600 for Branch AmbassadorEast Hampton, NY: $51,542 - $54,600 for Branch AmbassadorMattituck, NY: $51,542 - $54,600 for Branch AmbassadorPatchogue, NY: $51,542 - $54,600 for Branch AmbassadorRiverhead, NY: $51,542 - $54,600 for Branch AmbassadorShirley, NY: $51,542 - $54,600 for Branch AmbassadorSouthampton, NY: $51,542 - $54,600 for Branch AmbassadorSpeonk, NY: $51,542 - $54,600 for Branch Ambassador Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate\'s offer letter. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City\'s Fair Chance Act; Philadelphia\'s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One\'s recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). #J-18808-Ljbffr
Full Time Branch Ambassador- East Suffolk Area in Southampton employer: Capital One
At Capital One, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Full Time Branch Ambassador in the East Suffolk Area, you'll enjoy comprehensive benefits, opportunities for personal and professional growth, and the chance to make a meaningful impact in your community by enhancing customers' financial lives. Join a team that values adaptability, collaboration, and a customer-first mindset, all while working in a dynamic environment that embraces innovation in banking.
Contact Details:
Capital One Recruitment Team
RecruitingAccommodation@capitalone.com
StudySmarter Expert Advice🤫
We think this is how you could land Full Time Branch Ambassador- East Suffolk Area in Southampton
✨Tip Number 1
Familiarise yourself with Capital One's values and mission. Understanding their commitment to redefining banking will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Brush up on your customer service skills. Since the role is all about enhancing customer experiences, think of specific examples from your past where you went above and beyond for a customer, and be ready to share these stories.
✨Tip Number 3
Demonstrate your adaptability and growth mindset. Prepare to discuss times when you've successfully navigated change or learned new skills quickly, as this is crucial in a rapidly evolving banking environment.
✨Tip Number 4
Showcase your digital savviness. Be prepared to talk about your experience with technology and how you can help customers navigate both physical and digital banking channels effectively.
We think you need these skills to ace Full Time Branch Ambassador- East Suffolk Area in Southampton
Customer Service Skills
Cash Handling Experience
Communication Skills
Problem-Solving Skills
Adaptability
Sales Skills
Teamwork
Digital Literacy
Knowledge of Banking Products and Services
Fraud Mitigation Awareness
Operational Compliance
Interpersonal Skills
Time Management
Curiosity and Willingness to Learn
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand what Capital One is looking for in a Branch Ambassador. Highlight your customer service skills and adaptability, as these are key traits they value.
Tailor Your CV:Make sure your CV reflects relevant experience in retail, sales, or customer service. Emphasise any cash handling experience and your ability to connect with customers, as these are crucial for this role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your understanding of the banking industry. Mention specific examples of how you've resolved customer inquiries or improved customer experiences in previous roles.
Highlight Your Digital Savvy:Since the role requires being digitally savvy, mention any experience you have with technology in banking or customer service. Discuss how you can help customers navigate online banking tools and services.
How to prepare for a job interview at Capital One
✨Show Your People Skills
As a Branch Ambassador, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully engaged with customers in the past, whether through resolving issues or simply having friendly conversations.
✨Demonstrate Adaptability
Capital One values adaptability in its employees. During the interview, highlight instances where you've had to adjust to new situations or learn quickly. This will show that you're ready to thrive in a rapidly changing environment.
✨Know the Products and Services
Familiarise yourself with Capital One's offerings before the interview. Being able to discuss specific products and services will demonstrate your enthusiasm for the role and your commitment to helping customers achieve their financial goals.
✨Emphasise Compliance Awareness
Understanding the importance of compliance in banking is key. Be ready to discuss how you ensure adherence to policies and procedures in your previous roles, as this will reassure the interviewer of your reliability and professionalism.
