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For Companies At a Glance
- Tasks: Investigate fraud cases and protect customers from losses while ensuring a great experience.
- Company: Join Capital One, a leader in financial services with a commitment to diversity.
- Benefits: Enjoy a salary of £27,000, remote work options, and excellent training.
- Why this job: Make a real difference by safeguarding customers and tackling fraud head-on.
- Qualifications: Attention to detail, strong communication skills, and a team player attitude.
- Other info: Dynamic work environment with opportunities for career progression and personal development.
The predicted salary is between 27000 - 37800 £ per year.
Job Description
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire
Fraud Investigator
Salary of £27,000
About this role
Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers.
As a member of the Fraud team, you'll work to investigate:
- Application Fraud
- Account Takeover
- Disputes
What you'll do
- Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes
- Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers
- Be the point of contact for offshore vendors and other areas of the UK business
- Take ownership of cases with end to end case management and one call resolution.
What we're looking for
- Adaptable in a fast-paced environment
- Expert attention to detail would make you a superstar in this role
- A team player that acts with integrity and treats our customers with respect
- Demonstration of solid judgement
- A great communicator, both verbal and written, communicating effectively to customers and third parties
We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates.
Where and how you'll work
We have developed a blended learning and support programme involving in-person, remote and self learning. This means:
- You'll get full training in the role for 12 weeks where you'll be based in our Nottingham office. This supports your development in the role but also allows you to learn more about our culture and build relationships with colleagues. During your training, your working hours will be 09:00 to 17:30, Monday to Friday.
- Once you've completed training, your hours will be 09:00 to 17:00, Monday to Friday. You'll transition to mostly working from home and you'll spend a day in our office every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can!
What's in it for you
- Salary of £27,000.00
- Laptop provided on your first day
- Life and private medical insurance
- Enhanced parental leave and family care days
- 25 days holidays per year with the option to buy up to 5 more
- Excellent training in our open plan offices for your first 12 weeks
- Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration).
- Advanced career progression
- Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space.
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
- OutFront – to provide LGBTQ+ support for all associates
- Mind Your Mind – signposting support and promoting positive mental wellbeing for all
- Women in Tech – promoting an inclusive environment in tech
- EmpowHER – network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Fraud Investigator - Capital One employer: Capital One
Contact Detail:
Capital One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Investigator - Capital One
✨Tip Number 1
Get to know the company culture! Before your interview, check out Capital One's social media and website. Understanding their values and mission will help you connect your experiences to what they care about.
✨Tip Number 2
Practice your STAR technique! When answering questions, use the Situation, Task, Action, Result format. This helps you structure your answers clearly and shows off your problem-solving skills, which is key for a Fraud Investigator.
✨Tip Number 3
Show off your attention to detail! In the interview, share specific examples where your keen eye caught something important. This is crucial in fraud investigation, and it’ll make you stand out as a candidate.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the role and team dynamics. This shows your genuine interest and helps you assess if the company is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Fraud Investigator - Capital One
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Fraud Investigator role. Highlight your relevant experience and skills that match what we're looking for, like attention to detail and solid judgement.
Showcase Your Communication Skills: Since this role involves a lot of communication, both verbal and written, make sure to demonstrate your ability to convey information clearly in your application. Use concise language and avoid jargon!
Be Authentic: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for protecting customers and how you can contribute to our team.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Capital One
✨Know Your Fraud Basics
Before the interview, brush up on the fundamentals of fraud investigation. Understand key concepts like application fraud and account takeover. This will not only show your interest in the role but also help you answer questions more confidently.
✨Showcase Your Attention to Detail
Since this role requires expert attention to detail, prepare examples from your past experiences where your meticulousness made a difference. Whether it’s spotting discrepancies in data or ensuring compliance, be ready to share these stories.
✨Demonstrate Your Communication Skills
As a Fraud Investigator, you'll need to communicate effectively with customers and third parties. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends to refine your verbal communication.
✨Emphasise Teamwork and Integrity
Capital One values team players who act with integrity. Think of instances where you collaborated successfully with others or made ethical decisions under pressure. Highlighting these experiences will resonate well with the interviewers.