At a Glance
- Tasks: Lead Capital One's social media strategy and create engaging content across channels.
- Company: Join a leading tech company transforming the banking experience.
- Benefits: Enjoy competitive salary, private medical insurance, and generous annual leave.
- Other info: Hybrid work model with great office amenities and career development opportunities.
- Why this job: Make an impact in a dynamic role while shaping brand presence online.
- Qualifications: Strong communication skills and experience in social media strategy required.
The predicted salary is between 50000 - 60000 £ per year.
Overview
Location: London or Nottingham - Hybrid (3 days in-office Tue–Thu, 2 days remote).
This is a permanent role as Financial Services Social Media Lead (Senior Associate) reporting to the Head of Brand and PR.
- What You’ll Do
- Own the overarching strategy for Capital One’s social media presence in the UK: define the role and content plan for each channel, establishing how the brand shows up authentically on each, while ensuring a cohesive narrative and tone of voice.
- Work with the PR and paid media teams on end-to-end delivery of integrated, multi-channel owned and earned campaigns, from briefing to final sign-off.
- Own and champion the content creator strategy: identify partners and ensure content is compliant and on-message.
- Collaborate with the performance marketing team to integrate social media with the wider marketing agenda, including GEO and AI discoverability.
- Coordinate with international partner teams to ensure compliance with International Brand Governance Standards.
- Brief internal and external creative teams, leveraging insights on competitor activity and best practice.
- Oversee production of social media campaign materials (visual assets and copy), ensuring communications stay on-brand and relevant.
- Report on KPIs including campaign measurements and brand metrics at a regular cadence.
- Foster connections between Brand and wider teams to drive a regular drumbeat of content.
- Own projects end-to-end, managing both long-term and short-term initiatives and seeking opportunities to drive impact.
- The Skills And Experience You Need
- Creative and analytical mindset: craft campaigns grounded in insight and navigate data to demonstrate effectiveness.
- Strong written and verbal communication; able to articulate the value of social media to stakeholders.
- Excellent relationship-building skills; experience working with external agencies as an extension of the team.
- Curiosity about emerging social media trends and opportunities.
- Experience managing a busy workload with strong organizational skills.
- Experience working with creative agencies.
- Ability to work in a fast-paced environment, manage multiple projects, and maintain attention to detail.
- Resilience and a solution-focused mindset; willingness to grow into bigger responsibilities.
- Demonstrable experience in developing and implementing an organic social media strategy (preferably in-house).
- Preferred: experience in financial services or another regulated sector.
- Preferred: CIPR/CIM qualification.
- Where and How You'll Work
This is a permanent position based in our Nottingham or London office.
We embrace a hybrid approach: three days in the office (Tuesday–Thursday), with Monday and Friday as remote work.
Our offices offer amenities such as an on-site gym, restaurant, Learning Loft (Nottingham) and a rooftop running track with a coffee bar (London).
What’s in it for You
We invest in the growth of our people and offer opportunities to learn and develop your career, including access to funding for external qualifications (up to £5,000).
Benefits
- Wealth & Future: Competitive pension and performance-based bonus schemes
- Holidays: 25 days of annual leave, with option to buy 5 additional days
- Health: Private medical insurance
- Family Support: Enhanced parental leave
A full list of benefits is available here.
What You Should Know About How We Recruit
We value diversity and inclusion and are committed to fair and accessible recruitment. We support associates to do great work and bring their authentic selves to work.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone. com.
For technical support or questions about Capital One’s recruiting process, email Careers@capitalone. com.
Capital One does not endorse or guarantee third-party products or information available through this site.
Position postings are aligned to country: UK roles are for Capital One Europe.
Who We Are
Capital One is a leading information-based technology company focused on helping customers succeed by bringing ingenuity, simplicity, and humanity to banking.
We value collaboration, openness, and respect, and we strive to change banking for good.
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