Lead DCI Operations Specialist in Farnborough

We are looking for an enquiring, passionate, and collaborative individual that can help shape the team’s knowledge of Capital One systems and processes, by championing the coaching and mentoring of the team, to avoid single point of failure. You will be responsible for expanding operational knowledge and understanding, within the International Settlement Support team, of Core Applications, including Authorisations, Settlement, Pricing and Fees.

What You’ll Do

• Interact and collaborate with multiple stakeholders, to create documentation, including system flow, aligned with team processes.
• Leverage the team’s existing knowledge with new insights and learnings, ensuring process documentation updated.
• Provide continuous support in all systematic/operational aspects and assist with issue resolution.
• Manage dependencies with other department functions while identifying and managing a strategic partnership across multiple teams.
• Become International Settlement Support SME for Core applications.
• Coach and mentor all team members by planning and executing learnings from system knowledge gained.
• Manage configuration on core applications for boarding of new clients including system data table management and implementation on new network products (EMV, Digital, e-Commerce, Contactless etc).
• Build a culture of accountability and ownership, by empowering team members to be curious and apply learnings to their day-to-day responsibilities.

What we’re looking for

• Able to demonstrate reliability, self-motivation, and a willingness to accept responsibility and accountability.
• Cross functional knowledge of the Payment Network Industry focusing on operations.
• Strong relationship building skills with multiple internal stakeholders.
• Strong analytical, problem solving and critical thinking skills.
• Able to prioritize and manage multiple parallel projects and issues.
• Effective written and verbal communication skills with all levels of employees and management; including managing expectations, communicating issues, risks and opportunities.

Where and how you'll work

This is a full time position and is based in our Farnborough office. To be eligible you must reside in the UK. We have a hybrid working model, so you’ll be based in our office 2 days a week. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

What’s in it for you

Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation. We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers). Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave. Open-plan workspaces and accessible facilities designed to inspire and support you.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies.
• OutFront – to provide LGBTQ+ support for all associates.
• Mind Your Mind – signposting support and promoting positive mental wellbeing for all.
• Women in Tech – promoting an inclusive environment in tech.
• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry.

Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.