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- Tasks: Investigate and resolve employment complaints while providing guidance on conflict resolution.
- Company: Join Capital One, a leading tech-driven financial company focused on customer success.
- Benefits: Enjoy flexible hybrid working, generous holiday, private medical insurance, and access to a gym.
- Why this job: Be part of a transformative organisation that values diversity and invests in your career development.
- Qualifications: Strong employee relations experience and knowledge of UK employment law required; HR qualifications preferred.
- Other info: Collaborative office environment with various support networks for diverse associates.
The predicted salary is between 28800 - 43200 £ per year.
Employee Relations Investigator page is loaded
Employee Relations Investigator
Apply locations Nottingham, Eng time type Full time posted on Posted 6 Days Ago job requisition id R220309 Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireEmployee Relations Investigator
About this role
In HR Shared Services (HRSS), the employee experience is at the heart of everything we do. We strive to deliver HR processes flawlessly, and provide a high quality and responsive Employee Relations service to the company. Here at Capital One, we call it Associate Relations (AR).
We’re looking for an AR Investigator to investigate all types of employment complaints and provide proactive recommendations to HR business partners and business leaders on employee relations issues.
What you’ll do
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Investigate and resolve all types of employment complaints or conduct, including harassment, discrimination, retaliation, policy and process disputes, appeals, etc.
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Resolve manager and associate issues by acting as a consultant/coach through providing guidance on conflict and dispute resolution
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Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner
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Act as an objective and knowledgeable resource to work through challenging employment, performance and policy issues
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Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk
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Thoroughly investigate complaints, while using good judgment to analyse evidence and make recommendations
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Act as role model and champion for Capital One Values
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Participate in internal projects that improve investigative processes
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Maintain procedural documentation, templates and guidance to ensure consistent and efficient processes can be maintained.
What we’re looking for
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Strong employee relations experience specifically in managing investigations, managing ER cases investigation and case management experience whether in a generalist or specialist role
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Solid knowledge of UK employment law and demonstrable experience of supporting employee relations issues (and relevant HR Qualifications such as CIPD Level 5 or above)
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Experience with dealing with ACAS / Employment Tribunals
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Consultation experience / worked in a unionised environment (desirable)
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You’ll have project and/or change management experience, and use your continuous improvement mindset to challenge how we work
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You’ll have excellent attention to detail, showing ability to break down complex problems and artfully push towards a solution
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Experience of partnering with and influencing senior stakeholders, whilst being able to to present complex topics in a clear, concise, and compelling manner
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Impeccable judgment and ability to balance the needs of the organization, leaders and associates. Know when to push and when to move on.
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Strong sense of when to operate independently and when to seek support on an issue, adopting an appetite for learning in a fast-paced, ever-changing environment
Where and how you\’ll work
This is a permanent position based in our Nottingham office.
We have a hybrid working model which gives you flexibility to work from our offices and from home.
We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.
Many of our associates have flexible working arrangements, and we\’re open to talking about an arrangement that works for you.
What’s in it for you
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Bring us all this – and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
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We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
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Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
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Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
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REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
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OutFront – to provide LGBTQ+ support for all associates
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Mind Your Mind – signposting support and promoting positive mental wellbeing for all
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Women in Tech – promoting an inclusive environment in tech
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EmpowHER – network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One\’s recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
About Us
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.
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Employee Relations Investigator employer: Capital One
Contact Detail:
Capital One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Relations Investigator
✨Tip Number 1
Familiarise yourself with UK employment law and recent changes, as this knowledge will be crucial in your role as an Employee Relations Investigator. Stay updated on relevant case studies or legal precedents that could impact your investigations.
✨Tip Number 2
Network with professionals in the HR and employee relations field. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at Capital One.
✨Tip Number 3
Prepare to demonstrate your investigative skills through mock scenarios or role-playing exercises. This will help you articulate your thought process and approach to resolving complex employee relations issues during interviews.
✨Tip Number 4
Research Capital One's values and culture thoroughly. Understanding their commitment to diversity and inclusion will allow you to align your responses and showcase how you can contribute positively to their team.
We think you need these skills to ace Employee Relations Investigator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Employee Relations Investigator position. Tailor your application to highlight relevant experience in managing investigations and employee relations.
Highlight Relevant Experience: In your CV and cover letter, emphasise your strong employee relations experience, particularly in managing investigations and case management. Mention any specific cases or situations where you successfully resolved issues.
Showcase Your Knowledge of Employment Law: Demonstrate your solid knowledge of UK employment law in your application. Include any relevant qualifications, such as CIPD Level 5 or above, and discuss how this knowledge has helped you in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also reflects your understanding of Capital One's values. Use specific examples to illustrate how you can contribute to their mission and improve employee relations.
How to prepare for a job interview at Capital One
✨Know Your Employment Law
Brush up on UK employment law, especially regarding employee relations. Being well-versed in relevant legislation will not only help you answer questions confidently but also demonstrate your expertise in handling investigations.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific situations you've encountered in previous roles. Prepare examples that showcase your problem-solving skills and how you've successfully managed investigations or resolved conflicts.
✨Showcase Your Communication Skills
As an Employee Relations Investigator, clear communication is key. Be ready to discuss how you tailor your communications to different stakeholders and how you influence outcomes effectively.
✨Demonstrate Your Attention to Detail
Highlight your ability to document investigations thoroughly and accurately. Bring examples of how your attention to detail has positively impacted your previous work, especially in high-stakes situations.
