Change Delivery Lead in Derby

Our Change and Transformation is key to enabling the business achieve its strategic goals. We are looking for a Change Delivery Lead to lead on the delivery of priority outcomes to drive successful end to end delivery.

What you'll do

• Bring cross functional resources together to tackle a wide range of business problems.
• Provide clear communication and coordination between delivery teams and wider business stakeholders.
• Adapt your methodology and style to suit different scenarios.
• Challenge and stress test plans, scope and delivery approaches.
• Deal with ambiguity and navigate when processes are not clearly defined or understood.
• Identify ways to improve overall efficiency and ways of working of delivery teams.
• Utilise appropriate delivery approaches and techniques to drive successful end-to-end delivery.
• Ensure the successful implementation and review of change in a dynamic and well governed manner.
• Communicate plans, planning assumptions and progress ensuring transparency to a range of stakeholders.
• Manage risks, issues and dependencies for your outcomes as well as governance and status reporting.
• Maintain the cadence of delivery and manage the relationships between different people within and across teams.
• Use judgement to escalate when appropriate and proactively seek support where required.
• Understand team styles and how people work together, adapting your own style where appropriate to gain the required results.
• Create an open and collaborative working environment.
• Challenge the status quo and help identify opportunities to influence positive change.
• Work directly with teams as needed, using your skills to help them identify improvements and advance effectiveness of delivery.
• Demonstrate flexibility, adaptability and a willingness to learn and also seek to teach and coach others through our change community.
• Actively contribute to out of team activities (e.g. Outcome team level processes, Communities of Practice (CoP's), Business Resource Groups (BRGs), Intern & Grad scheme involvement etc).
• Share what you learn from your day to day role with your peers by using these forums.

What we're looking for

• Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and project management frameworks.
• Excellent problem solving and analytical skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams.
• Proven experience of managing cross team dependencies, risks and issues.
• Confidence in leading through ambiguity, in a fast paced, changing environment.
• Strong relationship building and collaboration skills to steer and guide teams and stakeholders.
• A credible track record of governance, reporting, improving the effectiveness of delivery.
• Comfortable working in a complex regulated environment (experience is desirable).
• Excellent communication and influencing skills allowing you to engage with teams and wider stakeholders.
• A high level of emotional intelligence allowing you to read a room.

Where and how you'll work

This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

What's in it for you

• Contributing to the roadmap of an organisation committed to transformation.
• Strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes.
• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance.
• Open-plan workspaces and accessible facilities designed to inspire and support you.

We pride ourselves on hiring the best.