Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the UK customer testing programme and mentor the testing team.
- Company: Join Capital One, a forward-thinking company committed to transformation and diversity.
- Benefits: Enjoy flexible working, generous holiday, private medical insurance, and access to a fully-serviced gym.
- Why this job: Be part of a dynamic team driving innovation and improvement in customer outcomes.
- Qualifications: Experience in outcome testing or Quality Assurance in a regulated environment is essential.
- Other info: We value diversity and inclusivity, offering support networks for all associates.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Customer Outcome Lead role at Capital One UK. We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business.
What you’ll do
- Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing
- Develop and mentor the testing team fostering an environment of continuous improvement and excellence
- Inform senior stakeholders with formalised reports, highlighting improvement opportunities, actionable feedback and recommendations
- Be a key feed of information into the Customer Outcome and Insight Committee; supporting AEs in monitoring their processes
- Enhance and refine the testing methodology, adapting best practices and innovating approaches
- Collaborate with insight providers across the whole UK business
What we’re looking for
- Outcome testing or Quality Assurance experience in a regulated environment
- Ability to lead a testing programme delivering results through others
- Ability to self-identify process improvements to improve efficiency, and then execute them
- Great stakeholder management skills and the ability to influence and collaborate with a wide range of different people
- Able to partner within and beyond the team, building productive, cross business relationships; analysing and sharing results and insights through reports
- Strong organisational skills and the ability to remain focused and flexible in a changing environment
Where and how you\’ll work
This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. You’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Flexible working arrangements are considered.
What’s in it for you
- Rewarding role contributing to the roadmap of an organisation committed to transformation
- Strong and diverse career progression with Capital One University training programmes
- Immediate access to core benefits including pension, bonus, generous holiday entitlement and private medical insurance, with flexible benefits such as season-ticket loans, cycle to work, and enhanced parental leave
- Open-plan workspaces and accessible facilities; Nottingham head-office offers a gym, subsidised restaurant, mindfulness and music rooms
What You Should Know About How We Recruit
We pride ourselves on hiring the best people and building diverse and inclusive teams. We offer fair and accessible recruitment processes and benefits for various ages and stages. We partner with organisations including The Women In Finance And Race At Work Charters, Stonewall and UpReach to find talent from all backgrounds.
- REACH – Race Equality and Culture Heritage
- OutFront – LGBTQ+ support
- Mind Your Mind – mental wellbeing support
- Women in Tech – inclusive environment in tech
- EmpowHER – network for developing female talent
Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and used for applying a reasonable adjustment. For technical support or questions about Capital One\’s recruiting process, please email Careers@capitalone.com. Capital One does not provide, endorse nor guarantee third-party products, services, or information available through this site. Capital One is comprised of several entities; UK position postings are for Capital One Europe.
Who we are
At Capital One, we’re building a leading information-based technology company. Guided by our values, we thrive in a collaborative, open environment and are committed to helping customers succeed with ingenuity, simplicity, and humanity in banking.
#J-18808-Ljbffr
Customer Outcome Lead employer: Capital One
Contact Detail:
Capital One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Outcome Lead
✨Tip Number 1
Familiarise yourself with the latest trends in customer outcome testing and quality assurance. This will not only help you understand the role better but also allow you to speak confidently about how you can enhance the testing strategy during interviews.
✨Tip Number 2
Network with professionals in the field of customer experience and testing. Attend relevant industry events or webinars, and connect with people on platforms like LinkedIn. This can provide you with insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams and implemented process improvements in previous roles. Highlight your stakeholder management skills and be ready to share how you’ve influenced cross-functional collaboration.
✨Tip Number 4
Research StudySmarter's values and mission. Understanding our commitment to diversity and inclusion will help you align your responses during interviews, showcasing how you can contribute to our culture and goals.
We think you need these skills to ace Customer Outcome Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in outcome testing or quality assurance, especially in regulated environments. Use specific examples that demonstrate your leadership skills and ability to manage a testing programme.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer outcomes and detail how your previous experiences align with the responsibilities of the Customer Outcome Lead role. Mention your stakeholder management skills and how you can contribute to the team's success.
Showcase Your Achievements: When detailing your work history, focus on quantifiable achievements. For instance, mention any improvements you implemented in previous roles that enhanced testing methodologies or increased efficiency.
Prepare for Potential Questions: Think about how you would answer questions related to leading teams, managing stakeholder relationships, and implementing process improvements. Be ready to provide examples that showcase your problem-solving abilities and adaptability in changing environments.
How to prepare for a job interview at Capital One
✨Understand the Customer Journey
Familiarise yourself with the customer journey testing programme. Be prepared to discuss how you would oversee and enhance this process, demonstrating your understanding of effective testing strategies.
✨Showcase Leadership Skills
Highlight your experience in leading teams and mentoring individuals. Share specific examples of how you've fostered a culture of continuous improvement and excellence within your previous roles.
✨Prepare for Stakeholder Engagement
Think about how you would communicate results and recommendations to senior stakeholders. Be ready to discuss your approach to stakeholder management and how you can influence and collaborate effectively.
✨Demonstrate Adaptability
Given the dynamic nature of the role, be prepared to discuss how you've successfully navigated change in previous positions. Share examples of how you've identified and executed process improvements to enhance efficiency.
