At a Glance
- Tasks: Create bespoke travel itineraries and elevate client experiences to extraordinary levels.
- Company: Join Velocity Black, a cutting-edge concierge service reimagined for the digital age.
- Benefits: Enjoy competitive salary, generous holiday, private medical insurance, and flexible benefits.
- Other info: Remote role with excellent career progression and training opportunities.
- Why this job: Be part of a dynamic team transforming luxury travel for high-performance individuals.
- Qualifications: Experience in luxury travel and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Concierge Specialist (Itinerary Sales): Velocity Black - UK (Remote)
White Collar Factory (95009), United Kingdom, London, London
Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualise the full potential of their lives. It’s concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualising the full potential of our lives, and impacting the world in a positive way.
About This Role
We are looking for a passionate individual to join our growing Itinerary design team at Velocity Black. The individual should have a background in working with high net worth individuals to provide tailor-made itineraries aligned with client preferences. We are looking for a high-energy, self-motivated individual that is dedicated to elevating the client travel experience to the extraordinary.
What you’ll do
- Create tailor-made end-to-end itineraries including all accommodation, transportation, experiences, and trip concierge.
- Take ownership of all aspects of the member’s trip booking experience from initial request to feedback upon return.
- Providing comprehensive and accurate travel documentation.
- Hit/exceed individual and team targets.
What We Are Looking For
- Excellent knowledge of the luxury travel industry.
- Team-oriented, highly collaborative.
- Excel in a fast-paced and high-pressure environment.
- Attention to detail and highly organised.
- Strong ability to multitask and prioritise.
- Clear and confident communicator.
Where and how you’ll work
This is a permanent, remote position. Please note, to be eligible to apply to this role, you must reside in the UK.
What’s in it for you
- Bring us all this – and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation.
- We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers).
- Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave.
Recruitment Process
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
EEO Statement
Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
Concierge Specialist (Itinerary Sales): Velocity Black - UK (Remote) in City of London employer: Capital One
Velocity Black is an exceptional employer that champions innovation and excellence in the luxury travel industry. With a strong commitment to employee growth through comprehensive training programmes and a culture that celebrates diversity and collaboration, team members enjoy a rewarding work environment. The remote nature of this role allows for flexibility while being part of a forward-thinking organisation dedicated to transforming the concierge experience for high net worth individuals.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Specialist (Itinerary Sales): Velocity Black - UK (Remote) in City of London
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We think you need these skills to ace Concierge Specialist (Itinerary Sales): Velocity Black - UK (Remote) in City of London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Concierge Specialist (Itinerary Sales): Velocity Black - UK (Remote) role at Capital One.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Concierge Specialist (Itinerary Sales): Velocity Black - UK (Remote) position at Capital One.
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Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Capital One's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Concierge Specialist (Itinerary Sales): Velocity Black - UK (Remote).
How to prepare for a job interview at Capital One
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For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
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✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Capital One.
