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- Tasks: Create bespoke travel itineraries and elevate client experiences to extraordinary levels.
- Company: Join Velocity Black, a cutting-edge concierge service reimagined for the digital age.
- Benefits: Enjoy competitive salary, generous holiday, private medical insurance, and flexible benefits.
- Why this job: Be part of a dynamic team transforming luxury travel for high-performance individuals.
- Qualifications: Experience in luxury travel and strong communication skills are essential.
- Other info: Remote role with excellent career progression and training opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Concierge Specialist (Itinerary Sales): Velocity Black – UK (Remote)
White Collar Factory (95009), United Kingdom, London, London
Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualise the full potential of their lives. It’s concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualising the full potential of our lives, and impacting the world in a positive way.
About This Role
We are looking for a passionate individual to join our growing Itinerary design team at Velocity Black. The individual should have a background in working with high net worth individuals to provide tailor-made itineraries aligned with client preferences. We are looking for a high-energy, self-motivated individual that is dedicated to elevating the client travel experience to the extraordinary.
What you’ll do
- Create tailor-made end-to-end itineraries including all accommodation, transportation, experiences, and trip concierge.
- Take ownership of all aspects of the member’s trip booking experience from initial request to feedback upon return.
- Providing comprehensive and accurate travel documentation.
- Hit/exceed individual and team targets.
What We Are Looking For
- Excellent knowledge of the luxury travel industry.
- Team-oriented, highly collaborative.
- Excel in a fast-paced and high-pressure environment.
- Attention to detail and highly organised.
- Strong ability to multitask and prioritise.
- Clear and confident communicator.
Where and how you’ll work
This is a permanent, remote position. Please note, to be eligible to apply to this role, you must reside in the UK.
What’s in it for you
- Bring us all this – and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation.
- We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers).
- Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave.
Recruitment Process
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
EEO Statement
Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
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Concierge Specialist (Itinerary Sales): Velocity Black - UK (Remote) employer: Capital One
Contact Detail:
Capital One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Specialist (Itinerary Sales): Velocity Black - UK (Remote)
✨Tip Number 1
Get to know the company inside out! Research Velocity Black, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your pitch! You’ll want to be able to clearly communicate your experience with high net worth individuals and how you can elevate their travel experiences. Keep it concise but impactful!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you’re serious about joining the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and ready to embrace the digital age of concierge services.
We think you need these skills to ace Concierge Specialist (Itinerary Sales): Velocity Black - UK (Remote)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about creating extraordinary travel experiences for our clients. Share any relevant experiences that highlight your passion for luxury travel.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We’re looking for someone who understands the luxury travel industry, so highlight any relevant experience you have in that area!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Concierge Specialist role. Use bullet points if it helps to make your achievements stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Velocity Black!
How to prepare for a job interview at Capital One
✨Know Your Luxury Travel Inside Out
Make sure you brush up on your knowledge of the luxury travel industry. Familiarise yourself with high-end destinations, exclusive experiences, and the latest trends in travel. This will not only impress your interviewers but also show that you're genuinely passionate about providing exceptional service.
✨Showcase Your Personalisation Skills
Prepare examples of how you've tailored experiences for clients in the past. Whether it's a unique itinerary or a special request, be ready to discuss how you went above and beyond to meet client expectations. This is key for a role focused on creating bespoke travel experiences.
✨Demonstrate Your Communication Prowess
As a Concierge Specialist, clear and confident communication is crucial. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios you could face in the job, like handling a last-minute change or addressing a client's concerns.
✨Emphasise Your Organisational Skills
Given the fast-paced nature of this role, being organised is a must. Prepare to discuss how you manage multiple tasks and prioritise effectively. Consider sharing specific tools or methods you use to stay on top of your workload, as this will demonstrate your ability to thrive in a high-pressure environment.
