Aggregator Operations Analyst

Price comparison websites (known as aggregators), play a growing role in helping consumers to find access to credit. We are passionate about the credit card products we offer and want to reach as many new customers as possible, that’s where you come in.

You will own the commercial & operational relationship with aggregators, and will leverage these channels to help propel our customer centric mission at scale. Individuals who succeed in this role are driven, resilient, creative and analytical. But more than anything, they see themselves as the CEO of their marketing channels.

What you’ll do:

• Understand every aspect of the aggregators - from the mechanics of how the partnerships operate, their websites and channel performance management, to developing longer term improvements to controls and capabilities.
• Work closely with the aggregators to develop joint roadmaps and develop our joint business interests through monthly meetings and quarterly business reviews.
• Work with our Supplier Management Office to negotiate contract amendments and variations.
• Run operational elements, such as invoicing, issue resolution, business reviews, which will require you to use SQL, in line with our control frameworks.

What we’re looking for:

• Previous background in owning marketing channel performance, third party relationships and operational elements such as invoicing, contract negotiations or change delivery.
• Desire to work in a fast paced environment, navigating and delivering on a fluid set of priorities.
• A desire to join and push forward within a high performing team.
• Experience in a regulated environment (desirable).
• Understanding of SQL (or similar) and experience in querying large databases.

We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates.

Where and how you’ll work:

This is a permanent position and can be based in our Nottingham or London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham or London office 3 days a week between Monday and Thursday, with travel between the two locations encouraged. Many of our associates have flexible working arrangements, and we’re open to talking about an arrangement that works for you.

What’s in it for you:

• Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation.
• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers).
• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave.
• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café.

What You Should Know About How We Recruit:

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We Also Partner With Organisations Including The Women In Finance And Race At Work Charters, Stonewall And UpReach To Find People From Every Walk Of Life And Help Them Thrive With Us. We Have a Whole Host Of Internal Networks And Support Groups You Could Be Involved In, To Name a Few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies.
• OutFront – to provide LGBTQ+ support for all associates.
• Mind Your Mind – signposting support and promoting positive mental wellbeing for all.
• Women in Tech – promoting an inclusive environment in tech.
• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry.

Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.