Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireKnowledge Data and Systems Specialist Job Title: Knowledge Data and Systems Specialist (Associate) Location: Nottingham - Hybrid Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote. This role helps ensure the system is secure, functional, and performs well for end-users, while also assisting in the essential data collection and reporting required to measure content effectiveness and system usage. Assist with the day-to-day configuration, user profile management, and maintenance tasks required to keep the knowledge platforms running smoothly and securely. You will help implement approved changes and new features. ~ Extract raw data and assist in the preparation of standard reports and dashboards to track performance metrics and identify trends. You will support the team by providing data-driven insights into content usage and system health. Technical Implementation Assistance: Support the implementation of new platform features, configure new content templates following established guides, and assist with managing integration. Access Control Administration: Administer user access roles and permissions according to defined rules to control content visibility and manage content creation/editing rights within the platform. Maintain, create and update existing technical documentation for the platform's configuration and standard processes. Data Reporting and Dashboards: Execute the creation and scheduled distribution of standard reports and dashboards that track performance and knowledge metrics and evaluation Content Gap Analysis: Collect knowledge and performance data to help identify potential content gaps. Including leading knowledge eco-system feedback for content/platform iteration. Performance Measurement Assistance: Support the quantification of basic knowledge base impact, such as extracting data on ticket volumes before and after content releases. A/B Testing Support: Assist A/B testing and change initiatives. System and Content Stability: Low frequency of system and content issues or outages due to effective support and maintenance tasks. Data Accuracy and Timeliness: Consistent delivery of accurate standard reports and data extracts according to the required schedule. Timely and effective logging, escalation, and resolution of technical support issues related to the platform. Impact Measurement: All updates and reports are tracked against key metrics to show how they support improving performance, help users find information, and support business goals. This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Health: Access premium care through our private medical insurance. We champion your milestones with enhanced parental leave. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We value diversity, inclusion and belonging at our core. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. For technical support or questions about Capital One's recruiting process, please send an email to Capital One Financial is made up of several different entities. At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. xkybehq Together, we are on a quest to change banking for good.
