At a Glance
- Tasks: Drive insights and improvements in customer experience through data analysis and collaboration.
- Company: Join Capital One, a top-rated workplace focused on innovation and inclusivity.
- Benefits: Enjoy competitive salary, extensive learning opportunities, and a comprehensive benefits package.
- Other info: Hybrid work model with inspiring office facilities and a culture of belonging.
- Why this job: Make a real impact by shaping customer outcomes and driving change in a dynamic environment.
- Qualifications: Experience in data analysis, storytelling, and stakeholder management is essential.
The predicted salary is between 50000 - 60000 £ per year.
Our Mission
We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK.
About the role
We are seeking a dynamic individual to join our growing Operational Insights and Customer Outcomes team. As our Insights and Outcomes Specialist, you will be at the forefront of insight generation, identifying, scoping and executing change opportunities by bringing together themes and trends from a wide variety of sources. You will be inquisitive by nature with a passion for understanding the root cause of business challenges and finding creative solutions through strong collaboration.
What you’ll do
- Develop an insights framework to succinctly bring together a variety of data points including customer verbatim, internal oversight, colleague feedback and external benchmarking.
- Drive continuous improvements in customer experience and operational efficiency through the identification of themes and trends from multiple sources.
- Act as a key insights collaborator by developing strong, value-adding relationships with stakeholders across the organisation.
- Lead thematic investigations into high-priority business opportunities and use data to shape robust recommendations.
- Utilise effective storytelling to bring findings and recommendations to life, aided by compelling written and visual presentations.
- Perform assessment validations as part of our Customer Journey testing programme, ensuring effective and efficient assurance is provided.
The skills and experience you need
- Data Analysis: Proven experience in analysing a variety of data sources, feedback and verbatim to successfully establish themes and trends.
- Storytelling & Influence: Proficiency in storytelling, bringing opportunities and recommendations to life through forming a compelling, evidence-based case for change.
- Regulatory Awareness: A strong understanding of Consumer Duty regulation and its vital importance in ensuring high-quality customer outcomes.
- Stakeholder Management: Ability to build collaborative, value-adding relationships with customers and stakeholders across the business.
- Investigation & Adaptability: A natural passion for investigation and the confidence to challenge effectively, whilst remaining focused and flexible in a dynamic environment.
Where and how you'll work
This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days.
What’s in it for you
We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:
- Wealth & Future: Competitive pension and performance-based bonus schemes.
- Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
- Health: Access premium care through our private medical insurance.
- Family Support: We champion your milestones with enhanced parental leave.
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.
Capital One is committed to diversity in the workplace.
Senior Insights and Outcomes Specialist in West Bridgford employer: Capital One UK
At Capital One, we pride ourselves on being a top employer, consistently recognised for our commitment to employee growth and well-being. Our Nottingham office offers a vibrant work environment with modern amenities, a hybrid working model, and extensive professional development opportunities, including funding for external qualifications. We foster a culture of belonging, where diverse perspectives are valued, ensuring that every associate can thrive and contribute meaningfully to our mission of transforming banking for good.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Insights and Outcomes Specialist in West Bridgford
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We think you need these skills to ace Senior Insights and Outcomes Specialist in West Bridgford
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Capital One UK, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Capital One UK
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Capital One UK’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
