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- Tasks: Support business processes, document workflows, and lead training workshops for process managers.
- Company: Join Capital One, a leading tech company transforming banking with innovation.
- Benefits: Enjoy flexible working, competitive salary, generous holiday, and access to wellness facilities.
- Why this job: Make a real impact by optimising processes and fostering a culture of continuous improvement.
- Qualifications: Strong analytical skills, experience in process management, and excellent communication abilities.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
As a Process Excellence Advisor you will be responsible for supporting all functional areas in relation to Business Processes in terms of documentation, governance and monitoring performance. You will lead, advise and support on a range of activities ensuring the business has clear, up to date and end to end process maps in place utilising standardised documentation.
Upskilling, coaching and training Process Managers in Process Excellence and supporting with process optimisation initiatives as well as documenting new processes. The ideal candidate will possess strong analytical and problem-solving skills, excellent communication and influencing abilities, and a passion for fostering a culture of continuous improvement and sound risk management.
What you’ll do
- Define and implement the frameworks for how we document and monitor processes across the UK business.
- Create and lead workshops to upskill Process Managers in process excellence tools and methodologies.
- Implement standardized documentation to ensure clarity and eliminate silos.
- Manage process-related projects from initial discovery through to successful launch.
- Build influential relationships across the business to ensure new processes are adopted smoothly and effectively.
- Support the business in remaining "well-managed" by identifying performance gaps and supporting optimization initiatives.
What we’re looking for
- A well organised and detail orientated individual.
- Experience in process management, risk/governance frameworks, and process improvement methodologies.
- Ability to build strong relationships and influence stakeholders across the business.
- Previous experience of problem solving through process evaluation.
- Strong organizational skills and the ability to remain focused and flexible in a changing environment.
- Experience of delivering training to groups face to face and/or online.
Nice to have
- Awareness of Lean / Six Sigma tools and methodologies.
- Risk management experience, or a desire to learn and grow your career in this field.
- Previous experience of working in a highly-regulated industry and/or corporate environment.
Where and how you’ll work
This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we’re open to talking about an arrangement that works for you.
What’s in it for you
Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation. We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers). Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave. Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café.
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies.
- OutFront – to provide LGBTQ+ support for all associates.
- Mind Your Mind – signposting support and promoting positive mental wellbeing for all.
- Women in Tech – promoting an inclusive environment in tech.
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry.
Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Process Excellence Advisor in West Bridgford employer: Capital One UK
Contact Detail:
Capital One UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Process Excellence Advisor in West Bridgford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend workshops, seminars, or even casual meet-ups. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got experience in process management or risk frameworks, don’t be shy about it. Use real-life examples to demonstrate how you've tackled challenges and improved processes.
✨Tip Number 3
Prepare for those interviews! Research the company and its culture, and think about how you can contribute to their goals. Practice common interview questions and be ready to discuss your problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Process Excellence Advisor in West Bridgford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Process Excellence Advisor role. Highlight your experience in process management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences where you've successfully implemented process improvements or trained others. This will help us see your analytical and problem-solving abilities in action.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We appreciate clarity, especially when it comes to documenting processes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Capital One UK
✨Know Your Processes
Before the interview, make sure you thoroughly understand process management and improvement methodologies. Brush up on Lean and Six Sigma tools, as these are likely to come up in conversation. Being able to discuss specific examples of how you've applied these frameworks will show your expertise.
✨Showcase Your Communication Skills
As a Process Excellence Advisor, you'll need to influence stakeholders and lead workshops. Prepare to demonstrate your communication skills by sharing past experiences where you successfully trained or coached others. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Problem-Solving Questions
Expect questions that assess your analytical and problem-solving abilities. Think of scenarios where you've identified performance gaps or optimised processes. Be ready to explain your thought process and the impact of your solutions on the business.
✨Build Rapport with Interviewers
Since building relationships is key in this role, practice establishing rapport during your interview. Engage with your interviewers by asking insightful questions about their processes and challenges. This not only shows your interest but also demonstrates your ability to connect with others.