At a Glance
- Tasks: Lead a dynamic HR team to enhance employee experiences through innovative technology and processes.
- Company: Join Capital One, a forward-thinking tech company transforming banking.
- Benefits: Enjoy competitive pay, extensive learning opportunities, and a supportive work environment.
- Other info: Hybrid work model with inspiring office spaces and a focus on personal growth.
- Why this job: Make a real impact by redefining HR operations and driving change in a collaborative setting.
- Qualifications: Proven leadership in HR or operations with a passion for technology and innovation.
The predicted salary is between 60000 - 80000 £ per year.
We're looking for a results driven Head of HR Operations and Technology (Senior Manager level) to inspire and guide a team of approx. 10+ HR professionals and drive operational and associate experience excellence. You'll set the vision and strategy for how we deliver simple employee experiences with excellence, while constantly pushing on what's possible across people, process, and technology.
The ideal candidate for this role is passionate about the connection of HR operations and technology. You'll drive efficiency across all areas of HR operations; using technology and automation to create seamless journeys and experiences.
You'll also be critical to redefining team scope, operationalising new practices, designing new processes and ways of working as HR strategy evolves; and ensuring resources are leveraged most effectively. Exploring data for governance, building cases for change, understanding opportunity and risk will be key. The ability to work with senior leader stakeholders will be paramount; ensuring they're part of the story and journey to drive sustainable service change. You'll partner with HR strategic teams, risk management, tech teams and business partners to help achieve our goals.
You'll be fungible enough to work on HR processes in one moment, and be leading teams designing new HR tech capabilities the next.
What you'll do
- Spearhead and develop a HR operations function that provides best-in-class services to employees and people leaders. You will be responsible for operations strategy in partnership with our technology teams.
- Own the product roadmap and strategy, ensuring it aligns with the business and moves us towards continued growth, speed, innovation and improvement. Work with partner tech teams to implement change.
- Represent the needs of UK employees to inform our product roadmap, ensuring we are building and delivering measurably improved HR interactions and experiences for our employees and achieving target business outcomes.
- Guide and support the team responsible for delivering the day-to-day operations of core HR services, which includes specialist processing (e.g Payroll), HR Contact Centre and tech. Manage, coach and develop the HR Operations team to improve capability, encourage best practice and deliver optimal results that align with business direction.
- Develop, own and report on HR Operations metrics; utilising technology to interpret workforce data.
- Design, develop and deliver HR operations change in response to business/enterprise-wide change initiatives and ensure the delivery of such initiatives is simple, meets the needs of the business and preserves employee engagement.
- Work collaboratively with HR leadership to ensure coordination of initiatives and optimal use of resources.
- Ensure the highest standards of continuous and operational excellence, driving out complexity in our processes and practices and establishing a culture of continuous improvement within our operations team.
What we're looking for
- A thoughtful and proactive people leader with significant experience coaching and developing large teams.
- Great judgement and values, balancing the right thing for our business with the right thing for our employees.
- Previous experience in a large leadership role in HR or in a people focused or operations role and demonstrable results delivering on improvement projects.
- Resilience and excitement towards change, recognising the opportunities it brings.
- Problem solver and critical thinker. Able to design solutions to solve problems at pace.
- Intellectually Curious. You ask why, you explore, you're not afraid to pursue ideas. You'll have a hunger to learn and be a seeker of new challenges. You want to question the status quo; you want to wow our employees with seamless, positive experiences.
- You're comfortable with ambiguity, and are able to synthesise ideas into meaningful plans for action.
- Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they're doing what they're doing. You always can rally associates to work with you.
- Do-er. You're biased toward action. You can get around roadblocks and stay focused on your goals. You're well organised, able to multitask and able to prioritise your work.
- Passionate & Customer Focussed. You care about growing others and bringing them together around what's possible.
- Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.
- Operational mastery and AI Innovation. You'll own the integrity of our core HR Operations, including payroll, pensions, and benefits, while simultaneously architecting our HR Tech roadmap. You will lead the integration of AI-driven solutions to automate administrative burdens, ensuring our back-office functions are not just compliant, but cutting-edge and scalable.
- Stakeholder Influence & Storytelling. Master the art of 'The Why
Head of UK HR Operations and Technology in West Bridgford employer: Capital One UK
At Capital One UK, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our Nottingham office is equipped with modern amenities, including an on-site gym and restaurant, while our hybrid work model promotes a healthy work-life balance. We are committed to the growth of our employees, providing extensive learning opportunities and a comprehensive benefits package that prioritises wellbeing at every career stage.
StudySmarter Expert Advice🤫
We think this is how you could land Head of UK HR Operations and Technology in West Bridgford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the HR and tech space. Attend industry events, join relevant online groups, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with HR operations and technology. Share specific examples of how you've driven efficiency and improved employee experiences. This is your time to shine!
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you’re interested in, like us at StudySmarter, and express your enthusiasm for working with them. Sometimes, the best opportunities come from a simple conversation.
✨Tip Number 4
Prepare for interviews by researching the company’s culture and values. Understand how they align with your own. When you walk into that interview, be ready to discuss how you can contribute to their goals, especially in areas like operational excellence and tech innovation. And remember, apply through our website for the best chance!
We think you need these skills to ace Head of UK HR Operations and Technology in West Bridgford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of UK HR Operations and Technology role. Highlight your experience in HR operations and technology, and don’t forget to showcase any leadership roles you've had. We want to see how you can inspire and guide a team!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for this role. Share your passion for HR operations and technology, and how you’ve driven efficiency in previous roles. Remember, we love a good story, so make it engaging!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in HR operations or tech. We’re looking for critical thinkers who can design solutions at pace, so don’t hold back on sharing your successes!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Capital One UK
✨Know Your HR Tech Inside Out
Make sure you’re well-versed in the latest HR technologies and how they can improve operations. Be ready to discuss specific tools you've used and how they’ve driven efficiency in your previous roles.
✨Showcase Your Leadership Style
Prepare to share examples of how you've successfully led teams in the past. Highlight your coaching techniques and how you’ve developed talent within your team, as this role requires a strong people leader.
✨Master the Art of Storytelling
Practice explaining complex HR concepts in simple terms. You’ll need to communicate effectively with senior stakeholders, so being able to tell a compelling story about your vision for HR operations will be key.
✨Be Ready for Change
Demonstrate your resilience and excitement towards change. Prepare examples of how you've navigated ambiguity and turned challenges into opportunities, as this role will require a proactive approach to evolving HR practices.
