At a Glance
- Tasks: Investigate fraud cases and protect customers from losses while ensuring a positive experience.
- Company: Join Capital One, a leading tech company transforming banking with innovation and integrity.
- Benefits: Enjoy a competitive salary, remote work options, and excellent training opportunities.
- Other info: Diverse and inclusive workplace with great career progression and supportive networks.
- Why this job: Make a real difference by safeguarding customers and tackling fraud head-on.
- Qualifications: Attention to detail, strong communication skills, and a team-oriented mindset are essential.
The predicted salary is between 28000 - 28000 £ per year.
Nottingham Trent House, United Kingdom
Salary of £28,000
About this role
Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers.
As a member of the Fraud team, you will work to investigate:
- Application Fraud
- Account Takeover
- Disputes
What you'll do
- Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes
- Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers
- Be the point of contact for offshore vendors and other areas of the UK business
- Take ownership of cases with end to end case management and one call resolution
What we're looking for
- Adaptable in a fast-paced environment
- Expert attention to detail would make you a superstar in this role
- A team player that acts with integrity and treats our customers with respect
- Demonstration of solid judgement
- A great communicator, both verbal and written, communicating effectively to customers and third parties
Where and how you'll work
We have developed a blended learning and support programme involving in-person, remote and self-learning. This means:
- You will get full training in the role for 12 weeks where you will be based in our Nottingham office. This supports your development in the role but also allows you to learn more about our culture and build relationships with colleagues. During your training, your working hours will be 09:00 to 17:30, Monday to Friday.
- Once you've completed training, your hours will be 09:00 to 17:00, Monday to Friday. You will transition to mostly working from home and you will spend a day in our office every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can!
What's in it for you
- Salary of £28,000.00
- Laptop provided on your first day
- Life and private medical insurance
- Enhanced parental leave and family care days
- 25 days holidays per year with the option to buy up to 5 more
- Excellent training in our open plan offices for your first 12 weeks
- Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration)
- Advanced career progression
- Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space.
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
- OutFront – to provide LGBTQ+ support for all associates
- Mind Your Mind – signposting support and promoting positive mental wellbeing for all
- Women in Tech – promoting an inclusive environment in tech
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace.
Fraud Analyst in West Bridgford employer: Capital One UK
At Capital One, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and well-being. As a Fraud Analyst in our Nottingham office, you'll benefit from comprehensive training, flexible working arrangements, and access to excellent facilities, including a fully-serviced gym and mindfulness space. We are committed to diversity and inclusion, ensuring that all employees feel valued and empowered to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Analyst in West Bridgford
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common fraud scenarios. Show us you know your stuff and can think on your feet. Practice makes perfect, so grab a mate and do some mock interviews!
✨Tip Number 3
Be ready to showcase your problem-solving skills. We love candidates who can think critically about fraud cases. Bring examples of how you've tackled challenges in the past!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Fraud Analyst in West Bridgford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Fraud Analyst role. Highlight your relevant experience and skills that match what we're looking for, like attention to detail and solid judgement.
Showcase Your Communication Skills:Since you'll be communicating with customers and third parties, it's essential to demonstrate your verbal and written communication skills. Use clear and concise language in your application to show us you can communicate effectively.
Be Authentic:We want to know the real you! Don’t hesitate to share your unique experiences and perspectives. This is your chance to stand out, so let your personality shine through in your application.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of it during the recruitment process.
How to prepare for a job interview at Capital One UK
✨Know Your Fraud Basics
Before the interview, brush up on the fundamentals of fraud investigation. Understand key concepts like Application Fraud and Account Takeover. This will show that you're not just interested in the role but also knowledgeable about the challenges they face.
✨Showcase Your Attention to Detail
In this role, attention to detail is crucial. Prepare examples from your past experiences where your keen eye helped identify discrepancies or solve problems. Be ready to discuss how you approach investigations methodically.
✨Communicate Clearly
As a Fraud Analyst, you'll need to communicate effectively with customers and third parties. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends to refine your verbal communication skills.
✨Demonstrate Adaptability
The fraud landscape is always changing, so adaptability is key. Think of instances where you've had to adjust quickly to new information or situations. Highlight these experiences during your interview to show that you can thrive in a fast-paced environment.
