At a Glance
- Tasks: Investigate fraud cases and protect customers while ensuring business integrity.
- Company: Join Capital One, a leader in innovative banking solutions.
- Benefits: Enjoy a competitive salary, remote work options, and excellent training.
- Other info: Diverse and inclusive workplace with great career progression opportunities.
- Why this job: Make a real difference by safeguarding customers from fraud.
- Qualifications: Detail-oriented team players with strong communication skills are welcome.
The predicted salary is between 28000 - 28000 £ per year.
Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers.
As a member of the Fraud team, you will work to investigate:
- Application Fraud
- Account Takeover
- Disputes
What you'll do
- Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes.
- Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers.
- Be the point of contact for offshore vendors and other areas of the UK business.
- Take ownership of cases with end to end case management and one call resolution.
What we're looking for
- Adaptable in a fast-paced environment.
- Expert attention to detail would make you a superstar in this role.
- A team player that acts with integrity and treats our customers with respect.
- Demonstration of solid judgement.
- A great communicator, both verbal and written, communicating effectively to customers and third parties.
We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We would love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates.
Where and how you'll work
We have developed a blended learning and support programme involving in-person, remote and self-learning. This means:
- You will get full training in the role for 12 weeks where you will be based in our Nottingham office. This supports your development in the role but also allows you to learn more about our culture and build relationships with colleagues. During your training, your working hours will be 09:00 to 17:30, Monday to Friday.
- Once you've completed training, your hours will be 09:00 to 17:00, Monday to Friday. You will transition to mostly working from home and you will spend a day in our office every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can!
What's in it for you
- Salary of £28,000.00.
- Laptop provided on your first day.
- Life and private medical insurance.
- Enhanced parental leave and family care days.
- 25 days holidays per year with the option to buy up to 5 more.
- Excellent training in our open plan offices for your first 12 weeks.
- Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration).
- Advanced career progression.
- Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space.
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies.
- OutFront – to provide LGBTQ+ support for all associates.
- Mind Your Mind – signposting support and promoting positive mental wellbeing for all.
- Women in Tech – promoting an inclusive environment in tech.
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry.
Capital One is committed to diversity in the workplace.
Financial Crime Investigator in West Bridgford employer: Capital One UK
At Capital One, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and well-being. As a Financial Crime Investigator in our Nottingham office, you'll benefit from comprehensive training, flexible working arrangements, and access to excellent facilities, including a fully-serviced gym and mindfulness space. We are committed to diversity and inclusion, ensuring that all employees feel valued and empowered to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Crime Investigator in West Bridgford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Fraud Investigators. Practice your responses and think of examples that showcase your attention to detail and judgement skills. We want you to shine!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Remember, you're not just answering questions; you're also demonstrating how well you can communicate with customers and colleagues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team. Let’s get you started on this exciting journey!
We think you need these skills to ace Financial Crime Investigator in West Bridgford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Financial Crime Investigator role. Highlight your relevant experience and skills that match what we're looking for, like attention to detail and solid judgement.
Showcase Your Communication Skills:Since this role involves a lot of communication, both written and verbal, make sure to demonstrate your ability to convey information clearly in your application. Use concise language and avoid jargon where possible.
Be Authentic:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for fighting fraud and how you can contribute to our team culture.
Apply Through Our Website:For the best chance of success, apply directly through our website. This ensures your application gets to the right people and shows us you're serious about joining our team!
How to prepare for a job interview at Capital One UK
✨Know Your Fraud Basics
Before the interview, brush up on the different types of fraud you'll be investigating, like Application Fraud and Account Takeover. Understanding these concepts will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Attention to Detail
In this role, expert attention to detail is crucial. Prepare examples from your past experiences where your keen eye helped identify issues or prevent problems. This will demonstrate your ability to protect the business from fraud losses effectively.
✨Communicate Clearly
As a Fraud Investigator, you'll need to communicate effectively with customers and third parties. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your verbal communication skills.
✨Emphasise Teamwork and Integrity
This role requires a team player who acts with integrity. Be ready to discuss how you've collaborated with others in previous roles and how you prioritise ethical decision-making. This will resonate well with the company's values and culture.
