Process Excellence Advisor

As a Process Excellence Advisor you will be responsible for supporting all functional areas in relation to Business Processes in terms of documentation, governance and monitoring performance.

You will lead, advise and support on a range of activities ensuring the business has clear, up to date and end to end process maps in place utilising standardised documentation. Upskilling, coaching and training Process Managers in Process Excellence and supporting with process optimisation initiatives as well as documenting new processes.

The ideal candidate will possess strong analytical and problem-solving skills, excellent communication and influencing abilities, and a passion for fostering a culture of continuous improvement and sound risk management.

What you’ll do:

• Define and implement the frameworks for how we document and monitor processes across the UK business.
• Create and lead workshops to upskill Process Managers in process excellence tools and methodologies.
• Implement standardized documentation to ensure clarity and eliminate silos.
• Manage process-related projects from initial discovery through to successful launch.
• Build influential relationships across the business to ensure new processes are adopted smoothly and effectively.
• Support the business in remaining "well-managed" by identifying performance gaps and supporting optimization initiatives.

What we’re looking for:

• A well organised and detail orientated individual.
• Experience in process management, risk/governance frameworks, and process improvement methodologies.
• Ability to build strong relationships and influence stakeholders across the business.
• Previous experience of problem solving through process evaluation.
• Strong organizational skills and the ability to remain focused and flexible in a changing environment.
• Experience of delivering training to groups face to face and/or online.

Nice to have:

• Awareness of Lean/Six Sigma tools and methodologies.
• Risk management experience, or a desire to learn and grow your career in this field.
• Previous experience of working in a highly-regulated industry and/or corporate environment.

This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we’re open to talking about an arrangement that works for you.

What’s in it for you:

• Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation.
• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers).
• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave.
• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms.

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. Together, we are on a quest to change banking for good.