At a Glance
- Tasks: Investigate fraud cases and protect customers while ensuring business integrity.
- Company: Join a leading tech company committed to diversity and innovation.
- Benefits: Remote work, competitive salary, health insurance, and 25 days holiday.
- Other info: Dynamic team environment with excellent career progression opportunities.
- Why this job: Make a real difference by safeguarding customers and combating fraud.
- Qualifications: Analytical skills and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. As a member of the Fraud team, you’ll work to investigate:
- Application Fraud
- Account Takeover
- Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes
Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers. Be the point of contact for offshore vendors and other areas of the UK business.
We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates.
We have developed a blended learning and support programme involving in-person, remote and self-learning. You’ll get full training in the role for 12 weeks where you’ll be based in our Nottingham office. During your training, your working hours will be 09:00 to 17:30, Monday to Friday. Once you've completed training, your hours will be 09:00 to 17:00, Monday to Friday. You’ll transition to mostly working from home and you’ll spend a day in our office every 2 weeks for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can!
Laptop provided on your first day.
Benefits include:
- Life and private medical insurance
- Enhanced parental leave and family care days
- 25 days holidays per year with the option to buy up to 5 more
- Excellent training in our open plan offices for your first 12 weeks
- Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration)
- Advanced career progression
- Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space.
Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
- Women in Tech – promoting an inclusive environment in tech
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace.
Fraud Analyst I in Nottingham employer: Capital One UK
At Capital One, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. Our Nottingham office provides a vibrant environment with excellent training, advanced career progression opportunities, and a blend of remote and in-office work to foster collaboration. With comprehensive benefits including life and private medical insurance, generous holiday allowances, and access to wellness facilities, we are dedicated to empowering our diverse workforce to thrive and succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Analyst I in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Capital One. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding the role of a Fraud Analyst I. Brush up on your knowledge about application fraud and account takeover. Show us you’re passionate about protecting customers!
✨Tip Number 3
Practice your problem-solving skills! You might face scenarios during interviews that test your analytical thinking. We want to see how you tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Fraud Analyst I in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Fraud Analyst role. Highlight your relevant experience and skills that align with investigating fraud, as well as your commitment to putting customers first.
Showcase Your Passion:Let us see your enthusiasm for the role! Share any personal experiences or insights you have about fraud prevention and how it impacts customers. This will help us understand why you're a great fit for our team.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to easily grasp your qualifications and motivations without sifting through unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures it reaches the right people and gives you the best chance of standing out in our hiring process!
How to prepare for a job interview at Capital One UK
✨Know Your Fraud Basics
Before the interview, brush up on the fundamentals of fraud detection and prevention. Understand key terms like Application Fraud and Account Takeover, as well as common tactics used by fraudsters. This knowledge will show your potential employer that you're serious about the role and ready to contribute.
✨Showcase Your Customer-Centric Mindset
Since the company puts customers at the heart of everything, be prepared to discuss how you would balance protecting the business with ensuring a positive customer experience. Think of examples from your past where you've successfully navigated similar situations.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice how you would handle specific fraud cases or customer interactions. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Emphasise Your Teamwork Skills
Collaboration is key in this role, especially when working with offshore vendors and other teams. Be ready to share experiences where you've worked successfully in a team environment, highlighting your communication skills and ability to build relationships.
