At a Glance
- Tasks: Lead the UK customer testing programme and mentor a dynamic testing team.
- Company: Join Capital One, a forward-thinking tech company transforming banking.
- Benefits: Enjoy flexible working, competitive salary, and access to great perks.
- Other info: Be part of diverse teams with excellent career progression opportunities.
- Why this job: Make a real impact in a collaborative environment focused on innovation.
- Qualifications: Experience in outcome testing or Quality Assurance and strong stakeholder management skills.
The predicted salary is between 50000 - 60000 £ per year.
About the role
We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business.
- Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing
- Develop and mentor the testing team fostering an environment of continuous improvement and excellence
- Support AEs in monitoring their processes
- Enhance and refine the testing methodology, adapting best practices and innovating approaches
- Outcome testing or Quality Assurance experience in a regulated environment
- Ability to lead a testing programme delivering results through others
- Great stakeholder management skills and the ability to influence and collaborate with a wide range of different people
- Able to partner within and beyond the team, building productive, cross business relationships
- Strong organisational skills and the ability to remain focused and flexible in a changing environment
This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.
Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation. We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers).
Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave.
Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café.
Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us.
We have a whole host of internal networks and support groups you could be involved in, to name a few:
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
- OutFront – to provide LGBTQ+ support for all associates
- Mind Your Mind – signposting support and promoting positive mental wellbeing for all
- Women in Tech – promoting an inclusive environment in tech
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace.
Customer Manager in Nottingham employer: Capital One UK
Capital One is an exceptional employer, offering a dynamic work culture that prioritises collaboration and flexibility, with a hybrid working model allowing for a balanced approach between office and home. Employees benefit from extensive career development opportunities through our Capital One University training programmes, alongside immediate access to a comprehensive benefits package including generous holiday entitlement and private medical insurance. Our Nottingham office features inspiring open-plan workspaces, a fully-serviced gym, and various support networks, fostering an inclusive environment where diverse talent can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Manager in Nottingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections we make, the better our chances of landing that Customer Manager role.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to customer outcomes. We want to show them we’re not just a good fit on paper but also in person. Practice common interview questions and think about how our experiences align with their needs.
✨Tip Number 3
Showcase our skills! Bring examples of our past successes in customer management or quality assurance to the table. We need to demonstrate how we’ve led teams and improved processes before, so they can see the value we bring.
✨Tip Number 4
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express our appreciation for the opportunity. It’s a great way to keep us on their radar and show our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Customer Manager in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Manager role. Highlight your experience in customer testing and stakeholder management, as these are key aspects of the job. We want to see how your skills align with our needs!
Showcase Your Leadership Skills:Since this role involves leading a team, don’t forget to mention any previous leadership experiences. Share examples of how you've developed and mentored others, as we’re all about fostering growth and excellence at StudySmarter.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your achievements and how they relate to the role. We appreciate clarity and want to understand your journey without any fluff!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Capital One UK
✨Know Your Customer Journey
Before the interview, make sure you understand the customer journey and how testing fits into it. Familiarise yourself with the company's current testing strategies and think about how you can enhance them. This will show your potential employer that you're proactive and ready to contribute from day one.
✨Showcase Your Leadership Skills
As a Customer Manager, you'll need to lead a team effectively. Prepare examples of how you've developed and mentored teams in the past. Highlight specific instances where your leadership led to improved outcomes or processes, demonstrating your ability to foster an environment of continuous improvement.
✨Master Stakeholder Management
Stakeholder management is key in this role. Think about your past experiences working with different stakeholders and be ready to discuss how you influenced and collaborated with them. Use specific examples to illustrate your communication skills and ability to build productive relationships across various teams.
✨Be Ready for Adaptability Questions
Given the dynamic nature of the role, expect questions about how you handle change. Prepare to discuss times when you've had to adapt your approach or strategy in response to new information or shifting priorities. This will demonstrate your flexibility and organisational skills, which are crucial for success in this position.
