Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Customer Outcomes Specialist Our Mission We’re on a mission to be a force for good in lending. As our Senior Customer Outcomes Specialist, you will be at the forefront of driving high quality customer outcomes and experiences. You will be inquisitive by nature with a passion for understanding the root cause of business challenges and finding creative solutions through strong collaboration. What you’ll do Drive continuous improvements in customer experience and operational processes, identifying trends to highlight opportunities and form recommendations. Lead thematic investigations into high-priority business opportunities and use data to generate compelling insight and shape robust actions. Perform assessment validations as part of our Customer Journey testing programme, ensuring effective and efficient assurance is provided. Proven experience in analysing a variety of data sources, feedback and verbatim to successfully establish themes and trends. Regulatory Awareness: A strong understanding of Consumer Duty regulation and its vital importance in ensuring high-quality customer outcomes. A natural passion for investigation and the confidence to challenge effectively, whilst remaining focused and flexible in a dynamic environment. Where and how you'll work This is a permanent position based in our Nottingham office . We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We value diversity, inclusion and belonging at our core. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Senior Customer Experience Associate (Hybrid) in Mansfield employer: Capital One UK
At Capital One, we pride ourselves on being a leading technology-driven company that values innovation and collaboration. Our Nottingham office offers a vibrant work culture with extensive growth opportunities, including access to funding for external qualifications and a comprehensive benefits package designed to support your well-being. Join us to make a meaningful impact in the world of finance while enjoying a supportive environment that champions diversity and inclusion.
