At a Glance
- Tasks: Investigate fraud cases and protect customers while ensuring business integrity.
- Company: Join a leading tech company committed to diversity and innovation.
- Benefits: Remote work, competitive salary, health insurance, and 25 days holiday.
- Other info: Dynamic training programme with excellent career progression opportunities.
- Why this job: Make a real difference by safeguarding customers and combating fraud.
- Qualifications: No prior experience needed; just a passion for problem-solving and teamwork.
The predicted salary is between 30000 - 40000 £ per year.
Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. As a member of the Fraud team, you’ll work to investigate:
- Application Fraud
- Account Takeover
Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes. Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers. Be the point of contact for offshore vendors and other areas of the UK business.
We have developed a blended learning and support programme involving in-person, remote and self-learning. You’ll get full training in the role for 12 weeks where you’ll be based in our Nottingham office. During your training, your working hours will be 09:00 to 17:30, Monday to Friday. Once you've completed training, your hours will be 09:00 to 17:00, Monday to Friday. You’ll transition to mostly working from home and you’ll spend a day in our office every 2 weeks for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can!
Benefits include:
- Laptop provided on your first day
- Life and private medical insurance
- Enhanced parental leave and family care days
- 25 days holidays per year with the option to buy up to 5 more
- Excellent training in our open plan offices for your first 12 weeks
- Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration)
- Advanced career progression
- Open-plan workspaces and accessible facilities designed to inspire and support you
Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
- Women in Tech – promoting an inclusive environment in tech
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace. Together, we are on a quest to change banking for good.
Fraud Analyst I in Mansfield employer: Capital One UK
At Capital One, we pride ourselves on being an exceptional employer, particularly for our Fraud Analyst I role based in Nottingham. Our commitment to diversity and inclusion fosters a supportive work culture where every voice is valued, and our comprehensive training programme ensures you are well-equipped for success. With advanced career progression opportunities, flexible working arrangements, and a vibrant office environment featuring a gym and mindfulness space, we empower our employees to thrive both personally and professionally.
