At a Glance
- Tasks: Investigate fraud cases and protect customers from financial crime.
- Company: Join Capital One, a leading tech-driven financial company.
- Benefits: Salary of £28,000, remote work options, and excellent training.
- Other info: Diverse and inclusive workplace with great career progression opportunities.
- Why this job: Make a real difference by safeguarding customers and combating fraud.
- Qualifications: Attention to detail, strong communication skills, and team player mentality.
The predicted salary is between 28000 - 28000 £ per year.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire
Fraud Investigator
Salary of £28,000
About this role
Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. As a member of the Fraud team, you'll work to investigate:
- Application Fraud
- Account Takeover
- Disputes
What you'll do
- Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes
- Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers
- Be the point of contact for offshore vendors and other areas of the UK business
- Take ownership of cases with end to end case management and one call resolution.
What we're looking for
- Adaptable in a fast-paced environment
- Expert attention to detail would make you a superstar in this role
- A team player that acts with integrity and treats our customers with respect
- Demonstration of solid judgement
- A great communicator, both verbal and written, communicating effectively to customers and third parties
Where and how you'll work
We have developed a blended learning and support programme involving in-person, remote and self learning. You'll get full training in the role for 12 weeks where you'll be based in our Nottingham office. During your training, your working hours will be 09:00 to 17:30, Monday to Friday. Once you've completed training, your hours will be 09:00 to 17:00, Monday to Friday. You'll transition to mostly working from home and you'll spend a day in our office every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can!
What's in it for you
- Salary of £28,000.00
- Laptop provided on your first day
- Life and private medical insurance
- Enhanced parental leave and family care days
- 25 days holidays per year with the option to buy up to 5 more
- Excellent training in our open plan offices for your first 12 weeks
- Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration).
- Advanced career progression
- Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space.
Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
- OutFront – to provide LGBTQ+ support for all associates
- Mind Your Mind – signposting support and promoting positive mental wellbeing for all
- Women in Tech – promoting an inclusive environment in tech
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace.
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Financial Crime Investigator - Ftc in Mansfield employer: Capital One UK
Capital One is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and well-being. With a competitive salary of £28,000, comprehensive training, and the flexibility of primarily remote work after training, employees enjoy a balanced work-life environment. The Nottingham office features modern amenities, including a fully-serviced gym and collaborative spaces, fostering teamwork and innovation while promoting diversity through various internal networks and support groups.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Crime Investigator - Ftc in Mansfield
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to fraud investigation. We should also think of examples from our past experiences that showcase our attention to detail and problem-solving skills.
✨Tip Number 3
Showcase your adaptability! In a fast-paced environment, we need to demonstrate how we've successfully handled changes or challenges in previous roles. This will make us stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in the interviewer's mind and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Financial Crime Investigator - Ftc in Mansfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Financial Crime Investigator role. Highlight your relevant experience in fraud investigation and customer service, showing us why you're the perfect fit for our team.
Show Off Your Attention to Detail:In this role, expert attention to detail is key! Use your application to demonstrate how you've successfully managed cases or identified issues in the past. We want to see that you can spot the little things that matter.
Communicate Clearly:Since you'll be dealing with customers and third parties, it's important to showcase your communication skills. Use clear and concise language in your application, and don't forget to proofread for any errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Capital One UK
✨Know Your Fraud Types
Familiarise yourself with the different types of fraud mentioned in the job description, like Application Fraud and Account Takeover. Being able to discuss these topics confidently will show your understanding of the role and its challenges.
✨Showcase Your Attention to Detail
Prepare examples from your past experiences where your attention to detail made a significant impact. This could be in previous jobs or even during your studies. Highlighting this skill is crucial for a Financial Crime Investigator.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves communicating with customers and third parties, demonstrating strong verbal and written communication skills during the interview will set you apart.
✨Emphasise Teamwork and Integrity
Be ready to discuss how you've worked effectively in teams and maintained integrity in challenging situations. This aligns with the company's values and shows that you can contribute positively to their culture.
