At a Glance
- Tasks: Investigate fraud cases and protect customers from financial crime.
- Company: Join Capital One, a leading tech-driven financial company.
- Benefits: Salary of £28,000, remote work options, and excellent training.
- Other info: Diverse and inclusive workplace with great career progression opportunities.
- Why this job: Make a real difference by safeguarding customers and combating fraud.
- Qualifications: Attention to detail, strong communication skills, and team player mentality.
The predicted salary is between 28000 - 28000 £ per year.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire
Salary of £28,000
About this role
Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. As a member of the Fraud team, you'll work to investigate:
- Application Fraud
- Account Takeover
- Disputes
What you'll do
- Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes
- Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers
- Be the point of contact for offshore vendors and other areas of the UK business
- Take ownership of cases with end to end case management and one call resolution.
What we're looking for
- Adaptable in a fast-paced environment
- Expert attention to detail would make you a superstar in this role
- A team player that acts with integrity and treats our customers with respect
- Demonstration of solid judgement
- A great communicator, both verbal and written, communicating effectively to customers and third parties
Where and how you'll work
We have developed a blended learning and support programme involving in-person, remote and self learning. You'll get full training in the role for 12 weeks where you'll be based in our Nottingham office. During your training, your working hours will be 09:00 to 17:30, Monday to Friday. Once you've completed training, your hours will be 09:00 to 17:00, Monday to Friday. You'll transition to mostly working from home and you'll spend a day in our office every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can!
What's in it for you
- Salary of £28,000.00
- Laptop provided on your first day
- Life and private medical insurance
- Enhanced parental leave and family care days
- 25 days holidays per year with the option to buy up to 5 more
- Excellent training in our open plan offices for your first 12 weeks
- Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration).
- Advanced career progression
- Open-plan workspaces and accessible facilities designed to inspire and support you.
Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
- OutFront – to provide LGBTQ+ support for all associates
- Mind Your Mind – signposting support and promoting positive mental wellbeing for all
- Women in Tech – promoting an inclusive environment in tech
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace.
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Financial Crime Investigator (Contract) in Mansfield employer: Capital One UK
Capital One is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. With a competitive salary of £28,000, comprehensive training, and the flexibility of primarily remote work after training, employees benefit from advanced career progression opportunities and access to a range of internal support networks. The Nottingham office features modern amenities, including a fully-serviced gym and mindfulness space, fostering a collaborative environment where diverse teams can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Crime Investigator (Contract) in Mansfield
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for Fraud Investigators. Practise your answers, focusing on your attention to detail and problem-solving skills. We want you to shine!
✨Tip Number 3
Show off your adaptability! Be ready to discuss how you've handled fast-paced environments in the past. Use specific examples to demonstrate your ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Capital One.
We think you need these skills to ace Financial Crime Investigator (Contract) in Mansfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Financial Crime Investigator role. Highlight your relevant experience in fraud investigation and customer service, showing us why you're the perfect fit for our team.
Showcase Your Attention to Detail:In this role, expert attention to detail is key! Use your application to demonstrate how you've successfully managed cases or identified issues in the past. We want to see that you can spot the little things that matter.
Communicate Clearly:Since you'll be dealing with customers and third parties, it's important to show off your communication skills. Use clear and concise language in your written application to reflect how you would interact in the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Capital One UK
✨Know Your Fraud Basics
Before the interview, brush up on the fundamentals of fraud investigation. Understand key terms like Application Fraud and Account Takeover, and be ready to discuss how you would approach these issues. This shows your genuine interest in the role and that you're prepared to hit the ground running.
✨Showcase Your Attention to Detail
In this role, attention to detail is crucial. Prepare examples from your past experiences where your keen eye helped identify discrepancies or solve problems. Be specific about what you noticed and how it made a difference—this will highlight your suitability for the position.
✨Communicate Clearly
As a Fraud Investigator, you'll need to communicate effectively with customers and third parties. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your verbal communication skills and ensure you come across as confident and professional.
✨Emphasise Teamwork and Integrity
This company values teamwork and integrity highly. Be prepared to share examples of how you've worked collaboratively in the past and how you’ve handled situations where ethical considerations were at play. This will demonstrate that you align with their core values and can contribute positively to their team culture.
