At a Glance
- Tasks: Lead the Customer Outcome Testing team and enhance our testing strategy.
- Company: Join Capital One, a leader in innovative banking solutions.
- Benefits: Enjoy flexible working, competitive salary, and comprehensive benefits.
- Other info: Be part of a diverse team with excellent career progression opportunities.
- Why this job: Make a real impact on customer experiences while developing your leadership skills.
- Qualifications: Experience in outcome testing or Quality Assurance and strong stakeholder management skills.
The predicted salary is between 45000 - 55000 £ per year.
About the role
We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business.
- Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing.
- Develop and mentor the testing team fostering an environment of continuous improvement and excellence, supporting AEs in monitoring their processes.
- Enhance and refine the testing methodology, adapting best practices and innovating approaches.
- Outcome testing or Quality Assurance experience in a regulated environment.
- Ability to lead a testing programme delivering results through others.
- Great stakeholder management skills and the ability to influence and collaborate with a wide range of different people.
- Able to partner within and beyond the team, building productive, cross-business relationships.
- Strong organisational skills and the ability to remain focused and flexible in a changing environment.
This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.
Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation. We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers).
Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave.
Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café.
Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us.
We have a whole host of internal networks and support groups you could be involved in, to name a few:
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies.
- OutFront – to provide LGBTQ+ support for all associates.
- Mind Your Mind – signposting support and promoting positive mental wellbeing for all.
- Women in Tech – promoting an inclusive environment in tech.
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry.
Capital One is committed to diversity in the workplace.
Customer Loyalty Manager in Mansfield employer: Capital One UK
Capital One is an exceptional employer, offering a dynamic work culture that prioritises collaboration and flexibility, particularly in our Nottingham office. With a strong commitment to employee development through comprehensive training programmes and a range of core benefits, including generous holiday entitlement and private medical insurance, we foster an inclusive environment where diverse talent can thrive. Our open-plan workspaces, fully-serviced gym, and various internal support networks further enhance the employee experience, making Capital One a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Loyalty Manager in Mansfield
✨Tip Number 1
Network like a pro! Reach out to current employees at Capital One through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Loyalty Manager role.
✨Tip Number 2
Prepare for the interview by understanding the company culture and values. Capital One is all about diversity and inclusion, so be ready to discuss how you can contribute to that environment.
✨Tip Number 3
Showcase your leadership skills! Be prepared to share examples of how you've developed teams and improved processes in previous roles. This will resonate well with the hiring managers looking for a Customer Outcome Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Capital One.
We think you need these skills to ace Customer Loyalty Manager in Mansfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Loyalty Manager role. Highlight your experience in customer testing and stakeholder management, as these are key aspects of the job. We want to see how your skills align with our needs!
Showcase Your Leadership Skills:Since this role involves managing a team, don’t forget to emphasise your leadership experience. Share examples of how you've developed and mentored teams in the past. We love seeing candidates who can inspire others!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your achievements and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Capital One UK
✨Know Your Customer Journey
Before the interview, dive deep into understanding the customer journey and how it relates to the role of a Customer Loyalty Manager. Familiarise yourself with the testing methodologies and strategies that are currently in place, and think about how you can enhance them.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams and mentoring individuals. Share specific examples of how you've fostered an environment of continuous improvement and excellence in previous roles, as this will resonate well with the interviewers.
✨Stakeholder Management is Key
Highlight your ability to influence and collaborate with various stakeholders. Think of instances where you've successfully built productive relationships across different teams and how that contributed to achieving business goals.
✨Embrace Flexibility and Adaptability
Given the dynamic nature of the role, be ready to discuss how you've remained focused and flexible in changing environments. Share examples of how you've adapted your approach to meet evolving challenges and ensure successful outcomes.
