Head of UK HR Operations and Technology in Loughborough

Head of UK HR Operations and Technology

About this role

We’re looking for a results driven Head of HR Operations and Technology (Senior Manager level) to inspire and guide a team of approx. 10+ HR professionals and drive operational and associate experience excellence. You’ll set the vision and strategy for how we deliver simple employee experiences with excellence, while constantly pushing on what’s possible across people, process, and technology. 

The ideal candidate for this role is passionate about the connection of HR operations and technology. You’ll drive efficiency across all areas of HR operations; using technology and automation to create seamless journeys and experiences. 

You’ll also be critical to redefining team scope, operationalising new practices, designing new processes and ways of working as HR strategy evolves; and ensuring resources are leveraged most effectively.

Exploring data for governance, building cases for change, understanding opportunity and risk will be key. The ability to to work with senior leader stakeholders will be paramount; ensuring they’re to part of the story and journey to drive sustainable service change. You’ll partner with HR strategic teams, risk management, tech teams and business partners to help achieve our goals.

You’ll be fungible enough to work on HR processes in one moment, and be leading teams designing new HR tech capabilities the next. 

What you’ll do

• Spearhead and develop a HR operations function that provides best-in-class services to employees and people leaders. You will be responsible for operations strategy in partnership with our technology teams.

• Own the product roadmap and strategy, ensuring it aligns with the business and moves us towards continued growth, speed, innovation and improvement. Work with partner tech teams to implement change.

• Represent the needs of UK employees to inform our product roadmap, ensuring we are building and delivering measurably improved HR interactions and experiences for our employees and achieving target business outcomes. 

• Guide and support the team responsible for delivering the day-to-day operations of core HR services, which includes specialist processing (e.g Payroll), HR Contact Centre and tech. Manage, coach and develop the HR Operations team to improve capability, encourage best practice and deliver optimal results that align with business direction. 

• Develop, own and report on HR Operations metrics; utilising technology to interpret workforce data.

• Design, develop and deliver HR operations change in response to and business/enterprise-wide change initiatives and ensure the delivery of such initiatives is simple, meets the needs of the business and preserves employee engagement.

• Work collaboratively with HR leadership to ensure coordination of initiatives and optimal use of resources.

• Ensure the highest standards of continuous and operational excellence, driving out complexity in our processes and practices and establishing a culture of continuous improvement within our operations team.​

What we’re looking for

• A thoughtful and proactive people leader with significant experience coaching and developing large teams.

• Great judgement and values, balancing the right thing for our business with the right thing for our employees.

• Previous experience in a large leadership role in HR or in a people focused or operations role and demonstrable results delivering on improvement projects.

• Resilience and excitement towards change, recognising the opportunities it brings.

• Problem solver and critical thinker. Able to design solutions to solve problems at pace.

• Intellectually Curious. You ask why, you explore, you're not afraid to pursue ideas. You’ll have a hunger to learn and be a seeker of new challenges. You want to question the status quo; you want to wow our employees with seamless, positive experiences.

• You’re comfortable with ambiguity, and are able to synthesise ideas into meaningful plans for action.

• Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you.

• Do-er. You’re biased toward action.  You can get around roadblocks and stay focused on your goals. You’re well organised, able to multitask and able to prioritise your work.

• Passionate & Customer Focussed. You care about growing others and bringing them together around what’s possible. 

• Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.

• Operational mastery and AI Innovation. You'll own the integrity of our core HR Operations, including payroll, pensions, and benefits, while simultaneously architecting our HR Tech roadmap. You will lead the integration of AI-driven solutions to automate administrative burdens, ensuring our back-office functions are not just compliant, but cutting-edge and scalable.

• Stakeholder Influence & Storytelling . Master the art of 'The Why" – you must be a skilled storyteller capable of translating complex operational needs and technical agendas into compelling business cases for executive stakeholders. Success in this role requires the ability to navigate diverse viewpoints, build consensus, and secure high-level buy-in for transformative change.

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com  All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

Who We Are

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.