Fraud Strategy Manager (Permanent) in Loughborough

As Head of Fraud Strategy you’ll be centre stage in a business built on rigorous analytics and risk management. You'll have responsibility for setting Capital One's fraud strategy and oversight of all fraud analysis and systems.

• Fraud Management – define and manage fraud and disputes strategy for a growing UK Card business with aspirations to move into a multi-product offering.
• Manage and support a team of fraud strategy analysts to ensure ongoing excellence in fraud outcomes for our customers.
• Be accountable for our fraud losses and ensure performance remains within appetite.
• Own and manage the credit oversight program for UK Fraud with support and collaboration from Enterprise Fraud.
• Provide consultancy to other intent and product owners across the business to ensure business change is delivered in line with fraud risk appetite and with appropriate fraud controls.
• Assess new technology and ensure Capital One remains one step ahead of fraud.

Significant experience managing a fraud strategy or fraud analysis function within a financial services organisation is required. You should have the ability to manage varying workload and solve for both the short and the long term, along with a proven track record of finding resolutions using data and a strong quantitative orientation matched with conceptual thinking skills.

Strong business judgement and integrity are essential: be a tenacious decision maker, able to bring a healthy, balanced approach to business.

This is a permanent position based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. If you’re London based, there will be an expectation that frequent travel to Nottingham will be required.

Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers). Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave.

Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café.

Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us.

We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies.
• Women in Tech – promoting an inclusive environment in tech.
• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry.

Capital One is committed to diversity in the workplace.

Capital One Financial is made up of several different entities. At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.