At a Glance
- Tasks: Investigate fraud cases and protect customers while managing end-to-end case resolutions.
- Company: Join Capital One, a leading tech-driven financial company focused on innovation and customer success.
- Benefits: Enjoy a salary of £28,000, remote work options, and excellent training.
- Other info: Diverse and inclusive workplace with opportunities for career progression and personal development.
- Why this job: Make a real impact by safeguarding customers and fighting fraud in a dynamic environment.
- Qualifications: Attention to detail, strong communication skills, and a team-oriented mindset are essential.
The predicted salary is between 28000 - 28000 £ per year.
Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. As a member of the Fraud team, you'll work to investigate:
- Application Fraud
- Account Takeover
- Disputes
What you'll do
- Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes.
- Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers.
- Be the point of contact for offshore vendors and other areas of the UK business.
- Take ownership of cases with end to end case management and one call resolution.
What we're looking for
- Adaptable in a fast-paced environment.
- Expert attention to detail would make you a superstar in this role.
- A team player that acts with integrity and treats our customers with respect.
- Demonstration of solid judgement.
- A great communicator, both verbal and written, communicating effectively to customers and third parties.
We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates.
Where and how you'll work
We have developed a blended learning and support programme involving in-person, remote and self learning. You'll get full training in the role for 12 weeks where you'll be based in our Nottingham office. During your training, your working hours will be 09:00 to 17:30, Monday to Friday. Once you've completed training, your hours will be 09:00 to 17:00, Monday to Friday. You'll transition to mostly working from home and you'll spend a day in our office every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can!
What's in it for you
- Salary of £28,000.00
- Laptop provided on your first day.
- Life and private medical insurance.
- Enhanced parental leave and family care days.
- 25 days holidays per year with the option to buy up to 5 more.
- Excellent training in our open plan offices for your first 12 weeks.
- Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration).
- Advanced career progression.
- Open-plan workspaces and accessible facilities designed to inspire and support you.
Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies.
- OutFront – to provide LGBTQ+ support for all associates.
- Mind Your Mind – signposting support and promoting positive mental wellbeing for all.
- Women in Tech – promoting an inclusive environment in tech.
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry.
Capital One is committed to diversity in the workplace.
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Fraud Prevention Analyst in Loughborough employer: Capital One UK
At Capital One, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and well-being. As a Fraud Prevention Analyst in our Nottingham office, you'll benefit from comprehensive training, flexible working arrangements, and access to excellent facilities, including a fully-serviced gym and mindfulness space. We are committed to diversity and inclusion, providing numerous internal networks and support groups to help you thrive in your career while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Prevention Analyst in Loughborough
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through our website. Ask them about their experiences and any tips they might have for landing a role in the Fraud team.
✨Tip Number 2
Prepare for the interview by brushing up on your fraud prevention knowledge. Familiarise yourself with common fraud types like Application Fraud and Account Takeover, so you can impress us with your expertise!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when discussing your experiences. Remember, we value great communicators who can effectively engage with customers and third parties.
✨Tip Number 4
Don’t forget to highlight your adaptability! In a fast-paced environment like ours, being able to adjust quickly is key. Share examples of how you've thrived in dynamic situations to catch our attention.
We think you need these skills to ace Fraud Prevention Analyst in Loughborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Fraud Prevention Analyst role. Highlight your relevant experience and skills that match what we're looking for, like attention to detail and communication skills.
Showcase Your Judgement Skills:In your application, give examples of how you've demonstrated solid judgement in past roles. This is key for us as you'll be making important decisions to protect our customers and the business.
Be Authentic:We want to see the real you! Don’t hesitate to share your unique perspective and experiences. If you identify with an under-represented group, let us know – we value diversity and want to hear from everyone.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you into the process quickly!
How to prepare for a job interview at Capital One UK
✨Know Your Fraud Types
Familiarise yourself with the different types of fraud mentioned in the job description, like Application Fraud and Account Takeover. Being able to discuss these topics confidently will show that you understand the role and its challenges.
✨Showcase Your Attention to Detail
Prepare examples from your past experiences where your attention to detail made a difference. Whether it was catching an error or identifying a potential issue, demonstrating this skill is crucial for a Fraud Prevention Analyst.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves communicating with customers and third parties, being able to convey information effectively will be key to your success in the interview.
✨Emphasise Teamwork and Integrity
Be ready to discuss how you work within a team and uphold integrity in your actions. Share stories that highlight your ability to collaborate and treat customers with respect, as these qualities are highly valued in the Fraud team.
